Carrier Operations Rep at KCH Transportation – Chattanooga, Tennessee

Position Summary:

The Carrier Operations Representative is responsible for managing and growing carrier relationships while ensuring the successful execution of freight from tender to delivery. This role serves as a key liaison between carriers, internal sales and account management teams, to ensure capacity coverage, on-time performance, and issue resolution. This is an ideal role for someone who thrives in a high-energy logistics environment, enjoys relationship management, and is detail-oriented with strong communication skills.

Why you'll love working at KCH:

High-Energy, Team-Driven Environment:Direct Impact on Revenue & Customer SuccessPerformance-Driven, Rewarding EnvironmentFull Comprehensive Benefits including 401k matching

Essential Duties and Responsibilities:

Source and secure carrier capacity by building relationships with reliable trucking partners

Track and trace active shipments to ensure timely pickup and delivery Communicate proactively with carriers and internal account teams to ensure on-time performance and problem resolution Maintain carrier compliance by verifying insurance, safety records, and performance history Leverage load boards and carrier networks to match freight with available capacity efficiently Analyze carrier performance data to identify opportunities for improved service and stronger partnerships

Competencies:

Strong negotiation and relationship-building skills Ability to multi-task and prioritize in a fast-paced, high-volume environmentExcellent verbal and written communication skills Detail-oriented with strong organizational abilities Proficiency with TMS platforms and Microsoft Office Ability to work independently while also collaborating cross-functionally

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school Diploma or GED required. Associate Degree preferred. Prior customer service experience preferred.