Scheduling Coordinator at Open Arms 20 LLC – Racine, Wisconsin

Open Arms Assisted Living is seeking a highly organized and dependable Scheduling Coordinator to support staffing operations across a large portfolio of residential homes. This role is essential to ensuring all homes are properly staffed, shifts are covered, and residents receive consistent, high-quality care.

The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and takes full ownership of staffing needs from start to resolution.

Key ResponsibilitiesScheduling & Staffing

• Develop, manage, and maintain staff schedules across multiple homes and all shifts (1st, 2nd, and 3rd)
• Ensure full coverage of all scheduled shifts daily
• Adjust staffing in real time based on availability and operational needs

Call-Off Management & Shift Coverage

• Respond promptly to call-offs, no-shows, and urgent staffing gaps
• Proactively secure replacement staff through available resources (float staff, overtime, call-ins)
• If coverage cannot be secured, the Scheduling Coordinator is required to report onsite and remain until appropriate coverage is arranged

Communication & Coordination

• Maintain accurate staff availability and contact information
• Communicate schedule updates clearly and promptly to staff and management
• Work closely with leadership to address ongoing staffing needs

On-Call Rotation

• Participate in a rotating on-call schedule with other Scheduling Coordinators
• Manage the designated scheduling phone during assigned after-hours and weekend rotations
• Respond to urgent staffing needs during on-call periods

Tracking & Reporting

• Track attendance, including call-offs, late arrivals, and no-shows
• Identify trends and escalate concerns to management
• Support enforcement of attendance and scheduling policies

Qualifications

• Experience in staff scheduling, coordination, or healthcare operations preferred
• Strong organizational and multitasking skills
• Ability to work under pressure and handle urgent situations
• Excellent communication and problem-solving abilities
• Reliable, responsive, and detail-oriented

Work Schedule & Expectations

• Standard office hours are 8:00 AM – 5:00 PM
• Must be able to respond to staffing needs in real time during working hours
• Participation in after-hours and weekend on-call rotation is required
• Flexibility to address urgent staffing issues outside of standard hours when assigned on-call
• Willingness to step in and provide onsite coverage when necessary

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Opportunities for growth within a growing organization
• Supportive and team-oriented environment

Why Join Open Arms Assisted Living?

Join a growing organization that provides structured, high-quality care across multiple residential homes. This role plays a direct impact in maintaining safe, fully staffed environments for both residents and staff.