Senior Customer Success Engineer in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Engineer in United States.
In this role, you will act as a strategic technical advisor, helping healthcare and mission-critical organizations maximize the value of mobile and identity security solutions. You will bridge the gap between complex enterprise technologies and real-world customer outcomes, ensuring successful adoption, integration, and long-term engagement. Working remotely within a collaborative and fast-paced environment, you will partner closely with customers, product teams, and internal stakeholders to resolve technical challenges and shape solution best practices. Your work will directly influence customer satisfaction, product improvement, and platform adoption at scale. This is a high-impact role suited for someone who thrives at the intersection of engineering, consulting, and customer success. You will also play a key role in identifying risks and opportunities across customer environments while contributing to continuous innovation.
- Design scalable and effective solution architectures tailored to customer environments and business objectives
- Act as a trusted technical advisor, translating product capabilities into measurable business value and outcomes
- Lead complex troubleshooting, root cause analysis, and resolution of technical issues in customer deployments
- Serve as a subject matter expert for mobile security, identity, and enterprise integration solutions
- Develop and promote best practices based on real-world implementations across the customer base
- Collaborate with Product, Engineering, Support, and Customer Success teams to improve customer experience and outcomes
- Gather and communicate customer feedback to influence product roadmap and enhancements
- Identify risks, usage trends, and expansion opportunities across accounts
- Deliver technical training and enablement sessions for internal and external stakeholders
- Maintain accurate documentation, activity tracking, and reporting in CRM and customer success tools
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- 7+ years of experience in technical consulting, customer success engineering, systems integration, or similar roles (preferably in healthcare IT)
- Strong hands-on experience with Mobile Device Management platforms such as Workspace ONE, Microsoft Intune, Jamf Pro, MobileIron, or MaaS360
- Solid understanding of mobile ecosystems, identity management, and enterprise IT environments
- Experience with identity technologies such as Active Directory, LDAP, SSO, and access management systems
- Ability to translate complex technical concepts into clear business value for both technical and non-technical audiences
- Strong problem-solving, analytical thinking, and troubleshooting skills
- Proven experience working cross-functionally in customer-facing, technical environments
- Familiarity with tools such as Salesforce or Gainsight is a plus
- Knowledge of Apple Business Manager, Google Managed Play, and mobile OS environments is highly desirable
Benefits:
- Competitive total compensation ranging from $115,000 to $152,000 (base salary + variable compensation such as bonuses and incentives)
- Remote-first flexibility within the United States
- Comprehensive healthcare and wellness benefits
- Professional development and career growth opportunities
- Inclusive and collaborative work environment
- Exposure to cutting-edge enterprise mobile and identity security technologies
- Dynamic, mission-driven culture focused on innovation and impact