Tech Intern at Kalamazoo Public Library – Kalamazoo, Michigan

Position Summary: Tech Interns are assigned to work at Central to provide computer/technology support to patrons using public computers and/or library digital services.

Duties and Responsibilities

• Provide computer/technology support to patrons using public computers and digital lab including but not limited to:
  • Microsoft Office 2010 (Word, Excel, PowerPoint, Publisher, Access, Picture Manager, OneNote)
  • Internet browser and email issues
  • Library public access & print systems
  • Library digital services and collections
• Provide WiFi connectivity support for patrons in the library.
• Assist patrons with user inquiries such as printing help, addition of funds to library accounts.
• Refer patrons to reference staff for inquiries beyond the scope of technology assistance.
• Ensure public internet usage rules are consistently followed.
• Report any problem, computer, security or behavioral to appropriate party
  • Computer problems to IT
  • Behavioral or computer usage to security
• Set up and operate AV equipment for library and external group use in public meeting rooms.
• Process and display newspapers during any weekend shifts.
• Maintain library use statistics and report on types of questions, frequency of requests, etc.
• Demonstrate knowledge of and adherence to KPL policies and procedures.
• Complete other tasks as assigned.

Salary

$15.50 starting wage.

Minimum Qualifications

• Currently enrolled in a degree program in Information Technology/Computer Science or related.
• Knowledge of PC and Mac computer systems including competency with Microsoft Office 2010 products and internet techniques including email, browsers, downloading, uploading, etc. and demonstrate ability to provide instruction in their use.
• Ability to move throughout the library assisting patrons.
• Demonstration of excellent customer service skills.
• Ability to communicate clearly and professionally to library staff and diverse patron population.
• Evidence of excellent attendance, punctuality and dependability.
• Must have reliable transportation.