Quality Control Supervisor in SAN ANTONIO, Texas at Alamo Trust, Inc
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Job Description
Join the team as Quality Control Supervisor!
Part-time position on weekends, Saturdays and Sundays.
The Quality Control Supervisor ensures a high standard of guest experience, operational efficiency, and site cleanliness during weekend operations at the Alamo. As many department managers are not on-site during weekends, this position provides essential oversight and support to frontline teams, including Guest Experience, Living History, Interpretation, IT/AV and Facilities. The coordinator acts as the senior point of contact for quality assurance, cross-departmental coordination, and issue resolution during weekends.
Responsibilities
Oversight and Quality Control:
o Monitor the Alamo grounds and exhibit areas for cleanliness, maintenance, and guest readiness.
o Ensure all public-facing areas meet high standards of presentation and safety.
o Address issues in real time or escalate when necessary.
Departmental Support:
o Serve as an on-site liaison and point of support for departments operating without managerial presence.
o Coordinate between departments to ensure smooth operation and resolve interdepartmental issues.
o Support staff morale and ensure policy adherence.
Reporting and Communication:
o Compile and submit a comprehensive Weekend Situation Report by Monday morning.
o Identify and document operational challenges, safety concerns, guest issues, and staffing observations.
o Provide suggestions for improvement and follow-up actions.
Guest Experience Support:
o Engage with guests as needed to resolve concerns and uphold the Alamos standards of hospitality.
o Assist Guest Experience team with visitor flow and crowd management during high-traffic periods.
Emergency Response & Site Monitoring:
o Act as the weekend point of contact for any incidents requiring immediate response.
o Coordinate with security or emergency services as needed
Qualifications:
Prior experience in museum operations, historic site management, hospitality, or customer service preferred.
Strong interpersonal, problem-solving, and observational skills.
Ability to work independently, remain calm under pressure, and make sound judgments.
Familiarity with Alamo site operations and guest experience expectations a plus.
Excellent written communication skills for post-weekend reporting.
Deliverables:
Weekly Weekend Situation Report submitted by Monday at 9 AM, including:
o Summary of guest and staff interactions
o Maintenance or cleanliness concerns
o Departmental needs or concerns
o Recommendations for improvements