Customer Service Representative in St. Peters, Missouri at CarShield

CarShield is seeking talent to join its growing Customer Service team. This role is responsible for handling incoming calls from existing customers, dealing with a wide variety of customer issues. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their problem-solving skills to use!

Reporting to the Customer Service Manager, this position is responsible for:

• Answering inbound calls from existing customers.
• Assisting customers with general inquiries, making payments, and questions regarding claims.
• Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers.
• Working with finance and administration.
• Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers.
• Maintaining current knowledge of products and services offered.
• Other tasks as assigned.

Pay Rate and Benefits for Customer Service Representative:

• $17-19/hour, plus performance bonus! (Average ~$20/hour).
• Group Insurance (Medical, Dental, Vision, Life, etc.).
• 401k with Employer Match.
• Paid Time Off at 6 months.
• Discounted CarShield policies.
• Discounted Tuition at Lindenwood University.
• Professional Development Opportunities.
• Basketball, table tennis, billiards, and other recreation on-site.
• Gym facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters).
• And more!

Requirements for Customer Service Representative:

• Ability to work on-site at our headquarters in St. Peters, MO.
• Strong attention to detail and the ability to follow directions.
• Ability to present oneself well over the phone.
• Excellent customer service skills.
• Strong communication skills.
• Highly coachable.
• Ability to effectively multi-task.
• 1+ years' experience in a call center environment.
• Basic computer and typing skills.
• Must be able to be licensed by the State of Missouri (application process and fee supported by company).
• Bilingual (English/Spanish) a plus.