Continuum of Care Program Manager at CHOOSE 180 – Burien, Washington

About CHOOSE 180

CHOOSE 180 transforms systems of injustice and supports the young people who are too often impacted by these systems. We envision a future where youthful behavior is decriminalized and young people are offered restorative practices in lieu of traditional prosecution. In place of the school-to-prison pipeline, a community will exist to see youth as possibilities, not problems to be solved and help young people realize their potential and provide them with the tools necessary to achieve their goals.

CHOOSE 180 is made up of passionate individuals who together create a workplace deeply rooted in the community. We place an emphasis on bringing your whole self to the work of CHOOSE 180 as it is our shared conviction that you can’t compartmentalize greatness and to do so we have created a safe space for our team to be supported in their highs, lows and everything in between. This is the secret to our impact; passionate people who are committed to being their best, so that they can give their best to our youth and young adults.

Duties and Key Responsibilities

Continuum of Care & Aftercare Program Management

Oversee the day-to-day operations of CHOOSE 180’s Aftercare and Continuum of Care services, ensuring youth and young adults remain connected to meaningful support following program participation.

Responsibilities include:

• Contribute to the development of a continuum of care approach and lead implementation that ensures youth have access to sustained support beyond initial engagement with CHOOSE 180 programs.
• Oversee the day-to-day operations of the Aftercare program and Counseling program, ensuring program goals are met and youth are receiving appropriate support.
• Ensure youth and young adults are connected to behavioral health services, mentorship, community resources, and stabilization supports.
• Collaborate with the Chief of Programs to implement strategies that are responsive to the needs of program participants and aligned with CHOOSE 180 objectives.
• Routinely conduct assessments and evaluations of program effectiveness and communicate suggested improvements or program pivots.
• Support and, in some cases, lead the development of revised programmatic protocols and processes.
• In collaboration with the Chief of Programs, understand and communicate reporting requirements outlined in contracts and funding sources supporting Aftercare and Counseling services.
• Work with other Program Managers to ensure alignment, consistency, and collaboration across CHOOSE 180 programs.

Supervision of Counseling Team & Aftercare Coordinators

Provide supervision and leadership to the Counseling Team and Aftercare Coordinators, ensuring youth receive coordinated behavioral health support and case management services.

Responsibilities include:

• Provide regular supervision, coaching, and professional development support to counseling staff and Aftercare Coordinators.

• Support the counseling team in navigating complex cases involving trauma, mental health needs, and crisis situations.
• Provide guidance and oversight to Aftercare Coordinators responsible for connecting youth to resources and maintaining ongoing engagement with participants.
• Ensure services are delivered using trauma-informed, culturally responsive, and restorative practices.
• Support staff wellness and address secondary trauma and burnout among team members.
• Provide case consultation and guidance related to youth support plans and service coordination.
• Ensure appropriate documentation, ethical standards, and professional practices are maintained across counseling and aftercare services.

Partnership and Community Engagement

• Participate in relevant stakeholder meetings, including site visits within facilities, schools, and community partner locations.
• In collaboration with the Chief of Programs, work with external stakeholders to address service gaps and opportunities to enhance programming.
• Build and maintain strong relationships with community partners, service providers, program partners, participants, and families.
• Strengthen connections with behavioral health providers and community organizations to expand support networks for youth.
• As needed, engage in media interviews, panel discussions, and community events to represent the organization’s mission and work.

Supervision and Organizational Leadership

• Provide supervision to direct service staff, offering guidance and support in their performance and professional growth.
• Routinely review and approve timesheets, PTO requests, professional development requests, and mileage reimbursements.
• Participate in organizational meetings and strategic discussions to contribute to the overall direction and impact of CHOOSE 180.
• Collaborate with other program managers to support consistency, alignment, and shared learning across programs.
• Conduct regular data audits and generate monthly impact reports from case management system to visualize program performance
• Perform other program-related responsibilities as appropriate.

Desired Qualifications

• 3–5 years of experience working directly with youth or young adults, particularly those impacted by the criminal legal system, community violence, or systemic inequities.
• 1–2 years of supervision, leadership, or peer support experience.
• Experience supporting youth through behavioral health, counseling, or trauma-informed programming.
• Experience working with or within the criminal legal system.
• Experience in building initial program workplans and operational frameworks that will serve as foundation for a growing department.
• Experience with Apricot or similar case management database systems
• Demonstrated success in training and onboarding diverse staff on data entry protocols and system navigation.
• Strong ability to communicate CHOOSE 180’s mission accurately, effectively, and inspirationally.
• Entrepreneurial and results-oriented with the ability to anticipate and respond to changing circumstances and priorities.
• Strong interpersonal and relationship-building skills with the ability to communicate successfully through multiple channels.
• Strong administrative and organizational skills with attention to detail and process development.
• Exemplary verbal, written, presentation, and interpersonal communication skills.
• Must have a valid Washington State driver’s license, insurance, and reliable transportation.
• Must be able to clear background check requirements necessary for working within partner facilities.

Working conditions:

This position is required to work some weekend days as well as attend after-hours events, and to be available for consultation when needed. In addition, this position may be called upon and must be capable of compassionate de-escalation and crisis intervention involving youth and/or family members working through trauma.

Compensation and benefits:

CHOOSE 180 is committed to providing employees with a living wage and benefits package. The salary range for this position is $84,500 - $88,500. This position comes with medical, dental, and vision benefits, as well as generous paid time off, tuition reimbursement and a wellness investment.