Ecommerce Assistant Manager at Goodwill Northern Michigan – Traverse City, Michigan

The eCommerce Assistant Manager assists the E-Commerce manager in staff and store operations to achieve store revenue and expense goals. Primary areas of responsibility include: staff management and training, accounting-related operations, store housekeeping/maintenance and customer service.

Primary Duties:

1. Support the mission and vision of Goodwill Industries of Northern Michigan.
2. Perform work in a safe manner observing all Goodwill safety policies/procedures.
3. Interact with all Goodwill team members, clients, and customers in a professional manner. Respect the diversity of others including, but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
4. Implements listing goals for the listers, and provide routine updates on performance to those goals. Provides direction and supervise E-Commerce staff and operations to achieve financial goals.
5. Hiring and training staff, assess performance and provide feedback, coaching and counseling as appropriate to ensure a high level of productivity.
6. Participate in planning, organizing and prioritizing store operational requirements and act as a resource for resolving problems.
7. Participate in defining staff development needs, and administer disciplinary action as required, up to and including termination with appropriate approvals.
8. Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping websites.
9. Prepare and organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.
10. Receive and process payments from customers, using electronic transaction services.
11. Compose images of products, using video and still cameras, lighting equipment, props, or photo and video editing software.
12. Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions and complaints about products, policies, or shipping methods.
13. Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, fail-safe technology, information encryption, or firewalls.
14. Fill customer orders by packaging sold items and documentation for direct shipping or by transferring order to manufacturer or third-party distributor.
15. Cancel orders based on customer requests or inventory or delivery problems.
16. Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, and tape guns.
17. Order or purchase merchandise to maintain optimal inventory levels.
18. Provide excellent customer service, both internally and externally and facilitate team work with all other departments.
19. Perform other duties as assigned.

Education, Licenses, Certifications and Experience:

• High school graduate or GED
• One - two years of previous management experience required.
• Preference will be given to candidates with an associate or bachelor degree in retail,
• business management or related field.

Knowledge, Skills and Abilities:

1. Ability to communicate effectively with customers, staff, and people with disabilities.
2. Ability to read, count and write to accurately complete all transactions and documentation.
3. Ability to freely access all areas of the store including selling floor, stock area, and register area.
4. Ability to operate and use all equipment necessary to run store.
5. Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
6. Ability to work varied hours and days as business dictates.
7. Has experience with website analytics (Google Analytics, etc.)
8. Excellent communication skills and be a strong team player
9. Excellent organizational, critical thinking and decision-making skills.
10. Ability to balance execution with strategy is essential, as is the ability to manage multiple parties and work cross-functionally in the organization
11. Strong knowledge of computer use, familiarity with online sales vendors and related software programs. Outlook, Excel and Photoshop skills required.
12. Competent in internet use and a variety of computer software applications

Physical Requirements:

1. Works in an environment with occasional high stress, and short deadlines requiring overtime.
2. Sits, stands, and walks for most of the workday.
3. Routinely bends, stoops, pushes, pulls, reaches, kneels, twists, turns throughout the day
4. Ability to lift to 50 pounds. May be required to exert 150 – 300 pounds of force.