Training Manager - Professional Billing Office in Anderson, South Carolina at AnMed

Located in the heart of Anderson, South Carolina, AnMed is a dynamic, not-for-profit health system dedicated to delivering exceptional care with compassion, innovation, and integrity. At AnMed, our mission is simple yet powerful:

To provide exceptional and compassionate care to all we serve.

AnMed has been named one of the Best Employers in South Carolina by Forbes, reflecting our commitment to a supportive, inclusive, and purpose-driven workplace. Whether you're just starting your career or looking to grow in a new direction, you'll find opportunities to thrive, lead, and make a meaningful impact here.

SUMMARY

Manages and oversees the development, implementation, and evaluation of the professional billing office’s training program, while maintaining training expenses. Responsible for developing and executing a comprehensive training and competency program for over 60 medical offices, that includes PB Revenue Cycle functions, ensuring all teammates are equipped to meet productivity, quality, compliance and patient experience standards.

RESPONSIBILITIES

· Manages all QA Quality PB Trainers and ensures that they have adequate training and tools needed to provide training for new employees, new processes, and regulatory changes.

· Provides leadership to QA Trainers, with accountability for talent selection, coaching and development, performance management, conflict resolution, and the effective implementation of change.

· Develops training guidelines for PB Revenue cycle employees to include Medical Group office manager and front office staff, customer service, PB follow up, PB Credits, PB Coding, and PB Billing.

· Ensures that new Medical Group physician Practices have adequate training on all processes to include scheduling, registration, surgery scheduling, obtaining authorizations, provider charge capture, and time of service collections.

Directs the development and execution of Epic reporting to analyze performance trends and support continuous quality improvement objectives.

· Serves as an education resource for performance improvement processes.

· Supports a culture of service excellence to patients and families, internal colleagues and external customers

· Performs audits of completed accounts to ensure teammates follow all required processes for successful resolution of the account and document any errors found

· Instructs staff regarding policies and procedures and keeps teammates current on regulatory requirements.

· Works independently to evaluate, plan, develop and implement training methods, materials and provides timely feedback to managers on staff participation and competency.

· Maintains and updates standard operating procedures for each position in Professional billing and ensures new teammates are trained appropriately on them to meet competency requirements.

· Creates training program components such as annual training plans, new-hire orientation, competency validation, refresher training, process change education and regulatory-driven training.

· Oversees functions for monitoring regulatory, compliance, and financial developments and guiding teams in translating updates into clear, actionable communications and training solutions.

· Coordinates special events for Professional billing (Reimbursement meetings, Staff meetings, etc.)

· Assists Director with maintaining operational budget.

· Performs additional duties or works on special projects as assigned to meet AnMed’s needs.

· All other duties assigned by department director.

QUALIFICATIONS

Required:

· HS diploma/ GED

· Knowledge of Professional Coding

· Knowledge of Medicare and Medicaid guidelines.

Strong communication skills with ability to effectively communicate with all levels of individuals and groups.

· Five years of staff training experience

· Detail-oriented, good organizational skills, analytical, strong problem solving/investigative skills, and ability to be self-directed

· Ability to effectively manage team composed of direct and indirect reporting relationships

· Ability and willingness to exhibit behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect

Preferred:

· Bachelor’s degree in business or health administration and/or ten years progressive leadership experience within (HealthCare) Revenue Cycle

· Progressive leadership experience in a healthcare or billing/accounting setting.

· Certified Coding Certificate (CPC)

· A general knowledge of accounting practices

· Strong background in Admitting and Billing Services

· Experience with system conversions

Benefits*

· Medical Insurance & Wellness Offerings

· Compensation, Retirement & Financial Planning

· Free Financial Counseling

· Work-Life Balance & Paid Time Off (PTO)

· Professional Development

· For more information, please visit: anmed.org/careers/benefits

*Varied benefits packages are available to positions with a 0.6 FTE or higher