Section Chief-Urgent Care NP at Renown Health – Reno, Nevada

The Section Chief of Urgent Care NP is responsible for assisting Division Chief of Urgent Care in leading Renown Health’s urgent care provider group. This role will serve as a leader of the provider reporting structure for urgent care providers and will be required to work with administrative and physician leadership to help drive performance including but not limited to patient experience, clinical outcomes, utilization, Quality, transformational healthcare, and financial outcomes.

DUTIES, SKILLS & ABILITIES:

1) Meeting with the site managers/APM’s to discuss the following items:

- Collaborate and participate in the development of the Renown Health goals for patient care. These goals include, but are not limited to programs such as: ACO, (R Total Health), patient centered medical home, peer review programs, evidenced based order sets, Occupational Medicine, etc.

- Responsible for on-boarding new Urgent Care providers as well as participating in hiring, coaching, discipline and termination.

- Ramp-up for new providers: Utilize the provider ramp-up schedule to make sure new providers are on target to meet their productivity goals for the one-year mark. We don’t have a clear ramp up for new providers in UC (which we could change) so possible re-word this to state the on-boarding or training of new providers.

- Productivity: Ensure providers are at their FTE shifts and are seeing enough patients to meet their draw. If not, what steps need to be taken to improve their productivity.

- Slot utilization: Make sure that provider schedules are being used appropriately for walk-ins and appointments (would like them to look at how Solv is being used).

- Quality: Review monthly quality metrics for your providers and develop a plan to help achieve goals

- Patient experience: Utilizing resources (including the lead provider) to assist with providers who have low Press-Ganey scores.

- Clinical Expectations: Spot checking each providers' in-box to ensure timely chart closure, result review, patient message response, and timely refills.

2. Meeting attendance and facilitation:

- Attend meetings for the assigned areas of interest to be the voice for Urgent Care and report back to the Department Chair at the monthly Lead Provider meeting

- Conduct one to two monthly Provider Webinars per year

- Appropriately spaced meetings with providers at both clinics to distribute information and discuss Renown initiatives.

3. Workflow and communication:

- Field the initial questions from providers and escalate as necessary

- Advocate for and support Renown initiatives

- Understand workflows and lead by example in the performance of appropriate workflows.

- Health Maintenance Table workflow -Provider workflow changes -best practice alerts

4. General administration: in charge with several managerial obligations on a day in, day out basis. There are many personnel, human resource and provider concern issues that come up and require managerial oversight and input. This includes some of the following:

- Participate in coding review issues

- Provider productivity meetings/Ramp-up

- Delegate your providers to the site manager through Kronos

This position does provide direct patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English. Master’s prepared registered Advanced Practice Registered Nurse (APRN) certified.

Experience:

Two years minimum experience as an RN required. Six months clinical experience preferred as a Nurse Practitioner.

License(s):

Ability to obtain and maintain a valid Advanced Practice Registered Nurse license with the State of Nevada, Controlled substance License to Prescribe issued by the State of Nevada, and Controlled Substance Registration Certificate issued by the DEA, required.

Medical Examiner license issued by FMCSA (Federal Motor Carrier Safety Administration) within 1 year of hire

Certification(s):

Board Certification in Family Nurse Practitioner (FNP), Adult-Gerontology Nurse Practitioner (A-GNP), or Emergency Nurse Practitioner (ENP) issued by the American Academy of Nurse Practitioners Certification Board (AANPCB) or American Nurses Credentialing Center (ANCC), required at time to hire.

Basic Life Support (BLS) or Advanced Certification Life Support (ACLS) required. Prefer American Heart Association (AHA) approved certification but will accept online certification from American Red Cross Training Services, Advanced Medical Certification, or ACLS Certification Institute.

Medical Examiner certificate (FMCSA) issued by the Department of Transportation (DOT) within 1 year of hire.

Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.