Implementation Specialist in Southfield, Michigan at Open Dealer Exchange

IMPLEMENTATION SPECIALIST

About 700Credit

700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take initiative as an employee and to be innovative. 700Credit offers an excellent compensation/benefit package.

Summary

700Credit is searching for a highly motivated Implementation Specialist to join our team in Southfield, MI. As an Implementation Specialist, you are a key contributor in running our implementation process. As a member of the Implementation team, you will be responsible for managing the implementation and training of our solutions for new and existing 700Credit clients. Ensuring that all activities occur on time, with a high level of dealer satisfaction, is critical. You will use your experience and talents to analyze client needs, develop training and solutions tailored to the client’s organization and ensure successful implementation of 700Credit services. This role is essential to the continued success of 700Credit’s expansion efforts and will have a direct impact on achieving company goals.

Responsibilities

• Lead end-to-end client implementations: Manage the full lifecycle of new and existing client onboarding, from initial setup through successful go-live.
• Identify and support client training needs: Collaborate with management and internal teams to assess and deliver training for both internal staff and external clients.
• Advise clients on process improvements and best practices: Provide strategic guidance during implementation to ensure optimal software adoption and long-term success.
• Serve as primary client contact during and after implementation: Act as the main point of communication throughout the implementation process and for assigned clients post-implementation.
• Handle client escalations and facilitate internal communication: Address client concerns promptly and coordinate with internal teams to resolve issues effectively.
• Ensure project completion and client satisfaction: Oversee follow-ups, track progress, and take action to meet deadlines and exceed client expectations.
• Follow implementation standards and project documentation: Adhere to established processes and ensure all implementation activities are well-documented and aligned with project plans.
• Support and contribute to a collaborative team environment: Actively engage with and support team members to promote a productive and positive work culture.
• Deliver client training sessions: Conduct hands-on training sessions as part of the implementation process to ensure user readiness and confidence.
• Maintain accurate client communication records: Track and document all interactions with clients to ensure transparency and continuity.
• Coordinate with cross-functional teams: Share updates and collaborate with setup, implementation, and support teams on project priorities, timelines, and emerging issues.

Preferred Skills & Experience

• 1 to 3 years of experience in a client-facing or customer service role
• Bachelor’s degree preferred
• Demonstrated ability to stay focused and manage multiple priorities effectively
• Strong team player with the ability to work independently when needed
• Excellent interpersonal and client relationship-building skills
• Comfortable working in a structured, performance-driven environment with a commitment to high ethical standards
• Exceptional verbal and written communication skills
• Confident and professional phone presence
• Bilingual in English and Spanish is a plus