Parenting Support Program Coordinator [Family Case Management, Parenting Education, Community Outreach] in Colorado Springs, Colorado at Catholic Charities of Central Colorado, Inc.

Join Catholic Charities as a Parenting Support Program Coordinator and play a key role in strengthening families experiencing poverty through parenting education, early childhood support, and access to critical childcare resources. In this role, you will coordinate and expand parenting support services, build and manage childcare partnerships, and provide direct coaching and case management to families in both transitional housing and the broader community.

You will serve as both a direct support to families and a community connector—helping parents access childcare subsidies, engage in evidence-based parenting programs, and build long-term stability through a 2Gen (two-generation), whole-family approach grounded in family voice and strengths-based practice.

This is a highly relational and community-facing role that blends direct service, program coordination, and outreach, with a strong focus on growing engagement and increasing access to services for families with young children.

A flexible schedule is required, including 1–2 evenings per month and one weekend day per month to support family engagement activities and program events.

Education & Experience

• Bachelor’s degree in early childhood education, human services, or related field preferred
• OR Associate’s degree in a human services-related field with 1–2 years of relevant experience
• OR High school diploma with 2–4 years of direct client/family-facing experience
• Experience working with low-income children and families required
• Experience coordinating services, programs, schedules, or group activities preferred

Competencies

• Strong skills in family engagement and early childhood development.
• Strong organization and coordination skills, including scheduling, follow-through, and managing multiple priorities.
• Ability to lead processes and influence outcomes including facilitating coordination, resolving barriers, and supporting continuous improvement.
• Effective communication, collaboration, and problem-solving skills.
• Knowledge of trauma-informed care, family systems, and community resources.
• Ability to maintain accurate documentation and use databases.
• Cultural awareness and ability to work effectively with diverse populations.

Requirements

• Bilingual English/Spanish strongly preferred
• Valid driver’s license and reliable transportation
• Background clearance required
• Ability to lift and hold small children
• Maintain confidentiality and comply with mandatory reporting requirements
• Strong communication, organization, and interpersonal skills
• Ability to work both independently and collaboratively

Essential Duties

The Parenting Support Program Coordinator provides support services to parents experiencing poverty. These include:

• Spearheading Catholic Charities’ childcare support service, which works with families to provide access to the specific childcare that meets their needs. This includes creating childcare plans, creating and managing partnerships with childcare facilities, summer camp providers, early childhood centers, etc., as well as being the “expert on site” about the different subsidies and benefits available to low-income families.
• Supporting parents in Catholic Charities transitional housing program and parents in the wider community. The program coordinator is expected to carry a caseload of five transitional housing families and five community-based families and provide parenting coaching by using strength-based practices and a 2Generation, whole-family approach guided by family voice.
• Engaging the wider community in parenting support services offered by Catholic Charities. This includes establishing and growing caseloads by offering monthly workshops at hours convenient to working families (evenings and weekends) and working to ensure widespread community knowledge about what is available for parents and children through Catholic Charities through sustained outreach. This position will be responsible for the growth of the parenting support program, as measured by increased visits and sustained engagement of families. The program coordinator will be responsible for setting targets in this area.

Program Delivery & Family Support

• Coordinates and organizes childcare plans for as many as 24 families, including liasoning with providers, checking in on utilization, and coordinating payments.
• Research, learn, and implement developmentally appropriate programming and activities that support the needs, interests, and growth of school-age youth.
• Provide direct education and support services to families through home visits, group sessions, and one-on-one parenting education.
• Carry a caseload of 5 transitional housing families and 5 community based families at any given time:
• Conduct needs assessments, develop family-centered service plans, and provide follow up services.
• Promote school readiness, early literacy, and protective factors
• Grow caseloads through offering services such as story time, music/movement, and play-based learning
• Facilitate or co-facilitate core programs including Growing Great Kids (GGK), Playgroup, Respite care, group learning, and Safe and Secure parenting series.

Program Coordination & Operations

• Lead day-to-day program workflows, including calendars, group schedules, home visit planning, and program coverage to ensure timely and consistent service delivery.
• Serve as a point person for intake and referral processes by supporting initial contacts, routing, follow-up, and timely service linkage; identify and escalate barriers as needed.
• Coordinate logistics for groups, playgroups, respite/child watch, and parent education series (space, materials, food, presenters, and reminders).
• Research and coordinate group learning opportunities for families that align with identified needs, family interests, program goals, and available community resources.
• Plan and facilitate approximately nine group learning sessions annually, including coordination of presenters, children’s programming, food, materials, and related logistics.
• Organize materials and resources for home visits and groups; maintain supply inventory and prepare materials as needed.
• Support onboarding logistics for new staff and volunteers (e.g., scheduling orientation activities, sharing program resources, and supporting access to required tools) in collaboration with leadership.
• Promote timely and accurate documentation by completing assigned entries, performing basic file/data quality checks, helping resolve data issues, and supporting consistent use of required forms and databases.
• Provide informal workflow guidance and technical assistance to team members on scheduling, documentation processes, and resource coordination (non-supervisory; does not complete performance management).
• Coordinate internal communication related to programming needs and follow up on action items; maintain trackers to support accountability.
• Contribute to program planning and continuous improvement efforts, including tracking activities, summarizing participation/outcome data, and supporting basic reporting needs.

Coordination & Community Engagement

• Conduct outreach and build relationships with community partners.
• Knowledge of the local childcare infrastructure and a commitment to partner with childcare assistance programs on behalf of families.
• Communicate regularly with families and child care providers to support coordination, eligibility follow-up, and participation in child care subsidy programs.
• Monitor and project child care subsidy expenditures to support responsible budget management and ensure funding remains available to serve eligible families.
• Familiarity with the unique childcare needs of local families.
• Respond to referrals and support family enrollment in services.
• Coordinate family engagement activities, including logistics such as materials, food, and presenters.
• Collaborate with internal teams to support child watch and respite care scheduling.

Documentation & Compliance

• Maintain accurate and timely documentation of services, case plans, and family interactions.
• Track program data, demographics, and outcomes in required databases.
• Assist with basic tracking of program activities and resource use.
• Follow all Standards of Quality for Family Strengthening & Support.

Collaboration & Professional Development

• Participate in case conferencing, community of practice, and team meetings.
• Attend relevant community meetings and trainings.
• Engage in ongoing professional development, including trauma-informed care and family support practices.
• Advocate for families with community systems as needed.

Work Environment

• Work is performed in office settings, family homes, community locations, and virtual environments. This is not a remote role.
• Must be able to lift and hold small children.
• Regular local travel required.
• The employee is subject to both inside and outside environmental conditions.
• Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of this position.

Disclaimer

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

Compensation

• The salary for this position is $22.70 - $23.34 / hour. Salary is determined based on the applicant’s incoming skills and experience, and the budget at time of hiring.

Position Classification & Schedule

• Nonexempt
• 40-hour, Monday–Friday 8:00 am–4:30 pm; the role may include 1–2 evenings per month and one weekend day per month as program needs require
• Grant funded position: No

Benefits

• Paid Leave
  • 17 paid holidays annually (approximate, depending on calendar year)
  • 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority according to policy.
  • Spiritual Enrichment (2 hours monthly)
  • Your Birthday!
• Health & Wellness Benefits Options
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Employee Assistance Program
  • $2,000 Dependent Life Insurance for spouse and each eligible child
• Income Protection
  • Short-term Disability Insurance after 30 days of employment
  • Long-term Disability Insurance after 6 months of employment
  • Workers’ Compensation Insurance
  • Life Insurance
  • $50,000 Term Life/AD&D (accidental death & dismemberment) Insurance
• Retirement Benefits
  • Pension Plan (6% of wages plus interest) with 20% vesting after each year of service
  • 403(b) Tax Deferred Annuities (TDAs)
• Other: We are a qualified Public Service Loan Forgiveness employer

Equal Employment Opportunity

Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.

Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church.

This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.