Quality Assurance Coordinator - Economic Sustainability Department in Gresham, Oregon at El Programa Hispano Catolico

Become A Part of the El Programa Hispano Catòlico Team

El Programa Hispano Católico (EPHC) is an organization that supports individuals in reaching their fullest potential. For nearly 40 years, our mission has been to advance racial equity and social justice through the power of our Latine roots, culture, and community. This mission, which is at the heart of everything we do, has allowed us to respond to local needs by addressing the social determinants of health. We achieve this through our program areas: Housing, Economic Sustainability, Education, Community Wellness, and DV/SA Prevention and Intervention. Today, EPHC serves more than 30,000 people annually and employs over 100 staff members, the majority of whom are bilingual, and over 93% are bicultural.

Although EPHC is affiliated with the Catholic Charities Network, candidates or participants do not need to be Catholic to work with us or receive services. Across our programs and services, staff of all faiths-or none-work within our framework of respect for our mission, the dignity of the human person, and the common good.

To learn more about EPHC, visit our website at https://elprograma.org/

Benefits:

• Vacation & Sick Time Benefits
• 14 Paid Holidays
• 90% employer-paid health insurance with buy-up options
• 401k with Employer Contribution
• Voluntary Life Insurance
• Access to our Retirement plan
• Flexible Spending Account
• Employee Assistance Program
• Group Life Insurance
• Bonus Wellness Days
• Continuous Growth and Development Opportunities
• Opportunities to serve your community and make a positive impact

About The Role:

Working in partnership with the Economic Sustainability Program Director, this position leads and coordinates quality assurance initiatives by developing, implementing, and maintaining quality and reliability standards across departmental processes. The role promotes a culture of continuous improvement by providing guidance, training, and support to staff on quality assurance best practices and compliance with established quality frameworks. The QA Coordinator is a skilled writer, good communicator, and strategic thinker responsible for developing and managing a department's quality assurance QA guide aimed at establishing best practices. This role collaborates with different housing teams to ensure consistent practices across the Economic and Sustainability department.

Principle Duties & Responsibilities:

• Review and understand department contracts to improve compliance and program effectiveness.
• Work side by side with program director and program managers to assist with the implementation and standardization of monitor service delivery practices, quality assurance compliance, and identify trends in operational data to recommend process improvement.
• Work to understand how the current internal and external software systems work, and synchronization approaches in preparation for software systems automation related to a new external system implementation.
• Collaborate with Development and Operations teams to ensure tools meet internal and end-user needs.
• Identifies and sets appropriate quality standards and parameters for the department. Collaborate with our Salesforce Programmer to assess and improve department internal practices when using Salesforce through the evaluation of contracts and other outside system metrics, such as HMIS.
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Reviews client, partner, and user feedback.
• Creates system corrective action plans based on client record audits.
• Reviews client contracts for reporting requirements and accuracy.
• Collaborate with Salesforce programmers to create customized Salesforce dashboard client reporting.
• Utilizes Salesforce data to create bi-annual reporting.
• Completes data entry projects and ad hoc reports and demographic reports when needed.
• Maintains compliance with federal, state, local, and organizational laws, regulations (including HIPAA compliance), guidelines and policies.
• Works collaboratively in a team environment with a spirit of cooperation.
• Attend and participate in training, meetings, and other professional development opportunities as required to maintain current knowledge and skills related to housing and homelessness issues.

Additional Duties:

• Understand and adhere to confidentiality in all communications-related work
• Represent EPHC with the utmost professionalism at community events, media engagement and public forums
• Participate actively in cross-departmental initiatives and organizational planning efforts
• Work as an active member of departmental team and actively in cross-departmental team projects
• Contribute to fostering a safe and inclusive environment
• Other duties as assigned

Qualifications & Requirements:

• Ability to perform essential job duties with or without reasonable accommodation.
• Ability to perform duties without posing a direct threat to the safety or health of employees or others.
• Ability to perform each essential duty satisfactorily.
• Ability to organize and prioritize work effectively.
• Ability to be proactive and take initiative.
• Ability to follow through on tasks and responsibilities.
• Ability to manage multiple priorities simultaneously.
• Ability to meet goals and deadlines in a timely manner.
• Possess the knowledge, skills, and abilities required for the position.
• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job duties.
• Satisfactory results from civil, criminal, and motor vehicle background check required.

Other Requirements:

Education & Training:

• Bachelor’s degree in business, Software Engineering, Computer Science or related field required.
• Experience in Salesforce and/or HSD quality assurance process is highly valued.
• Knowledge of Latino/Hispanic communities, an understanding of the diversity of the communities served by EPHC, and issues surrounding immigrant, multicultural, and historically underserved populations. Bi-lingual English Spanish, preferred.

Experience:

• Minimum 3 - 4 years related professional experience and/or training or equivalent combination of education and experience.
• Experience working within diverse populations and multicultural communities, including experience collaborating with community-based organizations, public agencies, schools, nonprofits, or advocacy organizations strongly preferred

Skills:

• Highly organized; experienced in developing processes and procedures, strategies, and campaigns
• Ability to take initiative and work creatively, launching new ideas or driving process improvements
• Ability to work quickly, independently, and creatively under pressure
• Protection of confidential information and materials
• Ability to work independently as well as a part of a team
• Graphic design skills and proficiency in Adobe Creative Suite preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Proficient computer skills including: Webflow or other hosting platform, MailChimp, Canva, Microsoft Office Suite, and HTML.

Physical, Mental and Visual Requirements:

• Prolonged periods of sitting; occasional lifting/carrying up to 30pounds (e.g., files, supplies).
• Sufficient close and distance vision for computer work, document review, and meetings.
• Tasks may require hand-eye coordination (e.g., data entry, spreadsheet analysis).
• Intense and/or exacting mental and/or visual attention; the work involves visualizing, planning, laying out, or otherwise performing very involved and complex work.

Compensation: $33.00 per hour.

Location & Typical Working Conditions: EPHC strives to provide a balanced work-life schedule through our innovative 4-day

Workweek. We believe in maximizing productivity and employee well-being by providing an extra day each week for you to recharge and enjoy personal pursuits if you successfully complete your work in that timeframe.

TO APPLY: Please visit and apply through El Programa Hispano’s online application at www.elprograma.org/careers

EPHC IS AN EQUAL OPPORTUNITY EMPLOYER

El Programa Hispano Catolico is proud to be an Equal Opportunity Employer. EPHC does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state or federal law.