Freight Broker in Channahon, Illinois at The Evans Network of Companies

The Freight Broker position is responsible for providing freight brokerage services to customers, agents & carriers. This position brokers freight to qualified carriers by coordinating efficient and timely movements of freight shipments and maintaining optimal levels of service. This position’s primary focus is to ensure constant coverage and availability for customer freight that aligns with company policies and sales and service objectives.

Essential Job Duties

• Build and foster relationships with agents and carriers
• Communicate with agents to obtain available loads, book loads and provide updates on load status
• Communicate with carriers inquiring about load details and available freight including follow up with carriers on load status
• Identify and obtain coverage for truckload freight
• Ensure loads are picked up and delivered successfully, including tracking shipments
• Conduct follow-up on delivery status of loads
• Establish relationships with shippers and collaborate to resolve any issues
• Assist with delivery scheduling, including working with dispatchers
• Assist with supporting documentation for billing issues
• Maintain spreadsheet of covered and uncovered (open) loads for assignment tracking purposes
• Conduct follow-up on accessorial charges and obtain documentation
• Maintain relationships with other internal stakeholders to remain updated on pricing changes

Required Qualifications

• High school diploma or equivalent
• 1+ years of customer service experience
• Basic computer skills
• Proficient with Microsoft Outlook and Word
• Strong sense of urgency
• Skill to remain calm in stressful situation
• Excellent problem-solving and critical thinking skills
• High degree of accuracy and attention to detail
• Ability to effectively collaborate with others
• Strong organizational and time management skills
• Ability to effectively pivot from one task through another and reprioritize throughout the day
• Excellent written and verbal communication skills

Preferred Qualifications

• Associate’s degree
• Freight dispatch experience
• Transportation/logistics experience
• Transferrable book of business
• Moderate proficiency with Microsoft Excel
• Experience with DAT, Truckstop, or TMS
• Bilingual, English / Spanish

Why The Evans Network of Companies (ENOC) is Different

At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart:

• People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
• Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
• A Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.
• Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.

What's in it for me?

• Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!

Schedule - In Person, On Site

Monday - Friday, 8:00am - 5:00pm

Location Address

24021 S. Municipal Dr, Channahon, IL 60410

Packard Logistics, LLC began operations in January, 1994 our initial focus was to support our sister company Packard Transport. Over the years, Packard Logistics has evolved into a full service logistics company. In August 2017, Packard Transport and Packard Logistics were acquired by West Motor Freight, part of the Evans Network of Companies (#26 on the Commercial Carrier Journal of top 100 carriers). We are committed to providing high quality and value added transportation solutions to our customers and agents.

The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:

This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for long periods of time in front of a computer.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.