Assistant Community Manager in District Heights, Maryland at Quest Management Group

Assistant Manager / Bookkeeper

Reports to: Community Manager
Industry: Property Management / Multifamily Housing
Position Type: Full-Time

About the Role

We are seeking a motivated, organized, and customer-focused Assistant Manager / Bookkeeper to join our property management team. This is a key leadership position for an individual who enjoys working with people, managing day-to-day operations, supporting leasing and resident retention, and maintaining accurate financial records.

The Assistant Manager works closely with the Community Manager to ensure the community operates efficiently, provides an exceptional resident experience, and achieves its leasing and financial goals. This position also serves as the acting Community Manager when needed, making it an excellent opportunity for someone looking to grow their career in property management.

What You'll Do

Office & Community Management

• Assist the Community Manager with the daily operation of the community.
• Serve as Acting Community Manager in their absence.
• Assist with interviewing, hiring, onboarding, training, and scheduling office staff.
• Conduct file audits and review applications for accuracy and completeness.
• Assist with renewal pricing and maintain appropriate approval processes.
• Prepare reports and assist with special projects as assigned.

Accounting & Administrative

• Post rents and manage rent collections and delinquent accounts.
• Assist with Accounts Receivable, Accounts Payable, budgets, and financial reporting.
• Balance resident ledgers and financial reports.
• Prepare and make daily bank deposits.
• Assist with eviction filings and other collection activities.
• Process lease renewals and maintain accurate resident records.
• Monitor and follow up on outstanding balances and administrative items.

Leasing & Sales

• Welcome prospective residents and identify their housing needs.
• Conduct professional community and apartment tours.
• Highlight community amenities and effectively close leasing opportunities.
• Process applications, deposits, and application fees.
• Coordinate credit, rental history, and employment verifications.
• Prepare leases and required addenda following approval.
• Follow up with prospects through calls, emails, and other outreach to maximize conversions.
• Build relationships with prospective and current residents to increase occupancy and retention.
• Monitor upcoming renewals and follow up consistently until completed.
• Maintain accurate leasing and activity reports.

Resident Relations & Customer Service

• Provide exceptional, professional service to current and prospective residents.
• Respond promptly and respectfully to resident questions, concerns, and complaints.
• Follow up on resident requests to ensure issues are resolved.
• Enforce community policies and maintain consistency in resident communications.
• Prepare and distribute resident notices as needed.
• Assist with resident retention initiatives and creative ideas to increase satisfaction.

Maintenance & Community Appearance

• Route resident service requests to the maintenance team and monitor completion.
• Follow up with residents to confirm satisfaction with completed work.
• Inspect vacant and pre-leased apartments to ensure they are ready for move-in.
• Conduct property walks and report cleanliness, safety, or maintenance concerns.
• Help maintain a clean, welcoming, and well-presented community.

What We're Looking For

• 1–3 years of multifamily/property management, leasing, or related experience preferred.
• High school diploma or equivalent required; bachelor's degree preferred.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy with financial and resident records.
• Ability to exercise sound judgment and work independently.
• Professional, positive, and team-oriented attitude.
• Strong computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience with property management software/PMS and accounting software is a plus.
• Comfortable working with email, internet-based systems, and digital documentation.
• Strong mathematical skills for rent calculations, prorations, budgets, and financial reporting.

Why This Opportunity?

This position offers the opportunity to make a meaningful impact on the success of a community while building valuable leadership and property management experience. If you are organized, personable, detail-oriented, and enjoy both the business and people side of property management, we'd love to hear from you.

This job description is intended to describe the general nature and level of work performed in this position. Duties and responsibilities may be added, removed, or modified as business needs change.