Automotive BDC Representative - Sales in Spring, Texas at Potamkin Payroll
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Job Description
NORTH FREEWAY HYUNDAI/GENESIS OF SPRING
Spring, Texas
BDC Sales Representative
Full-Time | Reports to: BDC Manager
North Freeway Hyundai/Genesis of Spring is looking for an energetic, detail-oriented BDC / Internet Sales Representative to join our Business Development Center. This role is the first point of contact for many of our customers — responding to internet leads, phone calls, and online inquiries, and turning them into confirmed, shown appointments for our sales team. The ideal candidate is a great communicator who thrives on a fast-paced, goal-driven team and takes pride in delivering a great first impression of our dealership.
- Respond promptly and professionally to internet leads, phone calls, texts, and chat inquiries from our website and third-party listing sites.
- Schedule sales appointments and accurately log all customer activity, appointments, and show confirmations in the dealership CRM prior to customer arrival.
- Follow up with customers ahead of their scheduled visit to confirm appointments and minimize no-shows.
- Verify and document customer arrivals, ensuring appointments are properly logged as shown and handed off smoothly to the sales team.
- Partner closely with sales and desk managers to help convert scheduled appointments into completed vehicle sales.
- Maintain accurate, up-to-date records of all customer interactions and outcomes in the CRM.
- Meet monthly performance goals for scheduled and shown appointments.
- Follow dealership quality-control standards for appointment logging and reporting to ensure accurate, verifiable records.
- Deliver friendly, high-energy, professional customer service that reflects the North Freeway Hyundai/Genesis of Spring brand.
- Previous BDC, call center, telemarketing, or customer service experience preferred; automotive industry experience is a plus but not required.
- Excellent phone, email, and text communication skills.
- Comfortable learning and using CRM software and other basic computer/data entry tools.
- Highly organized and detail-oriented, with the ability to multitask in a fast-paced environment.
- Positive, energetic, goal-driven attitude with a strong work ethic.
- Reliable and punctual, with the flexibility to work some evenings and weekends based on business needs.
- High school diploma or equivalent required.
- Ability to pass a pre-employment background check.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and paid holidays.
- Ongoing training with growth opportunities within the dealer group.
This position is based on-site at North Freeway Hyundai/Genesis of Spring and involves extended time on the phone and computer in a fast-paced, team-oriented dealership environment.
North Freeway Hyundai/Genesis of Spring is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.