Part-time Front Desk Agent - Dow Hotel in Hillsdale, Michigan at Hillsdale College

1. Proficiency in the hotel property management system and sales and catering module to fulfill requirements for:
   • Making hotel reservations
   • Checking guests in and out of the hotel.
   • Posting charges and payments.
2. Expertise in various secretarial duties including answering the phone, computer word processing, typing, proofreading, preparing forms and filing for the department.
3. Greet, assist and handle routine business matters with both internal and external clients.
4. Oversee online booking accounts and reservations (Expedia / Booking.com).
5. Oversee the waitlist in order to maximize hotel occupancy for each night.
6. Assist with overseeing requests to the Dow Hotel email inbox.
7. Knowledge of daily set-ups and conference uses to ensure customer satisfaction.
8. Maintain a personable and pleasant attitude. A good first impression is essential.
9. Perform additional duties as assigned by the Dow Center Management Team.

1. Knowledge of principles and processes for providing excellent customer service.
2. Ability to work under limited supervision requiring only outline suggestions for handling office situations.
3. Must be able to use a computer with software including but not limited to: Microsoft Word, Microsoft Outlook, Microsoft Excel and Hotel Property Management System.
4. Ability to operate department equipment or willingness to learn operation procedures.
5. Possess excellent oral and written communications skills, including strong listening.
6. Ability to keep calm and remain personable under pressure.
7. Ability to work in a fast-paced environment with deadline pressures and manage multiple projects simultaneously.
8. Possess excellent organizational skills.
9. Ability to proofread material.
10. Ability to maintain confidentiality.
11. Ability to work flexible hours and remain accessible to assist with coverage of other shifts, weekends and holidays.
12. Ability to maintain a customer-centric approach with constituents.
13. Knowledge of safety procedures and requirements or willingness to learn procedures.

1. Maintain confidentiality in all information
2. Recognize the importance of customer service, maintain good client/customer relations.
3. Maintain a pleasant appearance, an acceptable attendance record, be punctual and meet deadlines.
4. Update skills and knowledge as required to maintain a proper and efficient work environment.
5. Perform additional duties as assigned by the Dow Center Management Team.
6. Attend staff meetings.
7. Assist in daily housekeeping as needed.
8. Be flexible in scheduled work time and willing to work other shifts including weekends and holidays.

Required fields are indicated with an asterisk (*).

1. Resume
2. Cover Letter

1. Letter of Recommendation