Parenting Support Services Program Director in New Haven, Connecticut at Family Centered Services of CT

Program Description

Family CT’s Parenting Support Services (PSS) program provides free, in-home parenting education and family support for families with children ages 0–18. Using evidence-based models such as Triple P and Circle of Security Parenting, the program strengthens parenting skills, promotes healthy parent-child relationships, and supports safe, nurturing home environments.

The PSS Program Director oversees program operations, staff supervision, quality assurance, and community collaboration to ensure services are family-centered, evidence-based, and aligned with agency and funder expectations.

Qualifications

• Master’s degree in Social Work,Psychology, Counseling, Education, Human Services, or related field preferred; Bachelor’s degree with significant supervisory experience considered
• Minimum three years of direct service and leadership experience
• Knowledge of child development, trauma-informed care, family systems, attachment, and abuse/neglect prevention
• Experience working with high-needs children and families
• Familiarity with Triple P and/or Circle of Security preferred
• Strong communication, organizational, documentation, and problem-solving skills
• Ability to supervise staff, manage multiple priorities, and collaborate with community partners
• Demonstrated cultural responsiveness and ability to work effectively with diverse populations
• Valid driver’s license, reliable transportation, and ability to travel locally

Essential Responsibilities

Program Administration

• Provide leadership and oversight of the PSS program
• Ensure compliance with agency policies, evidence-based practices, and grant requirements
• Oversee quality improvement, outcomes tracking, and RBA reporting
• Support program development, grant activities, and service expansion
• Maintain accurate program documentation and data systems

Staff Supervision & Development

• Supervise, coach, and evaluate Parent Educators and assigned staff
• Coordinate supervision, staff meetings, training, and case consultation
• Assist with hiring, onboarding, and staff development
• Support accreditation and fidelity requirements for parenting models

Service Coordination & Oversight

• Oversee referrals, case assignments, waitlists, and communication with referral sources
• Provide clinical/programmatic consultation and support trauma-informed, family-centered services
• Ensure timely documentation, assessments, and provider communication
• Maintain confidentiality and ethical standards

Community Collaboration

• Build partnerships with DCF, schools, healthcare providers, and community agencies
• Represent Family CT in meetings, outreach, and collaborative initiatives
• Maintain communication with referral partners and stakeholders

Additional Expectations

• Attend required meetings, trainings, and supervision
• Manage schedule independently and effectively
• Perform other duties as assigned by the Director of Community Programs