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VP, Enterprise Client Success in United States at Jobgether

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Jobgether
United States, United States
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Job Description

VP, Enterprise Client Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP, Enterprise Client Success in United States.

This is a strategic leadership opportunity for an experienced client success executive passionate about building high-performing teams and driving long-term customer value in the fintech space. In this role, you will oversee a portfolio of enterprise accounts, shaping client success strategy while strengthening retention, expansion, and executive-level partnerships. You’ll collaborate closely with Product, Sales, Engineering, Marketing, and Deployment teams to align customer needs with scalable solutions and business growth initiatives. The position offers the chance to influence operational excellence, revenue growth, and customer experience within a fast-paced, innovation-driven environment. Ideal candidates are both strategic and hands-on leaders who thrive in remote-first cultures and enjoy transforming client insights into impactful business outcomes. This role also provides the opportunity to work at the intersection of financial technology, customer strategy, and AI-enabled innovation.

Accountabilities:
  • Lead, mentor, and scale a high-performing team of Enterprise Client Success Managers, fostering accountability, client ownership, and growth-focused execution.
  • Define and operationalize enterprise client success strategies, including segmentation models, engagement frameworks, and success metrics for large-scale accounts.
  • Oversee the health, retention, and expansion of strategic enterprise relationships, ensuring measurable ROI and long-term customer value.
  • Build trusted executive-level relationships with key stakeholders, serving as a strategic advisor and escalation point for critical partnerships.
  • Drive revenue growth through cross-sell, upsell, and portfolio expansion opportunities across enterprise accounts.
  • Collaborate cross-functionally with Product, Engineering, Marketing, Sales, and Deployment teams to align client feedback with roadmap priorities and tailored solutions.
  • Implement scalable operational processes, reporting systems, and forecasting models to improve visibility, productivity, and decision-making.
  • Monitor fintech industry trends, market dynamics, and regulatory developments to strengthen strategic positioning and customer partnerships.
  • Foster a culture of continuous improvement, proactive problem-solving, and AI-driven efficiency across the client success organization.
Requirements:
  • 10+ years of experience in B2B or B2B2C client success, account management, or related customer-facing leadership roles.
  • At least 5+ years of experience managing and developing teams responsible for enterprise-level client portfolios.
  • Proven success managing and growing large enterprise portfolios with accountability for retention, expansion, and customer outcomes.
  • Strong executive presence with the ability to influence and engage senior stakeholders in complex organizational environments.
  • Demonstrated ability to build, scale, and optimize high-performing client success operations in fast-paced, cross-functional settings.
  • Deep understanding of revenue expansion strategies, long-term account management, and customer lifecycle optimization.
  • Strong operational and analytical skills, including experience implementing scalable processes, forecasting methodologies, and performance metrics.
  • Experience in fintech, financial services, credit, or related industries is strongly preferred.
  • Entrepreneurial mindset with strong ownership, accountability, and adaptability.
  • Comfort leveraging AI tools and technology to improve productivity, decision-making, and business execution.
Benefits:
  • Competitive base salary starting at $200,000+ depending on experience.
  • Fully remote-first work environment with flexibility and autonomy.
  • Comprehensive medical, dental, and vision coverage with 100% premium coverage for employees and partial dependent coverage.
  • Unlimited PTO, sick leave, and 14 company holidays to support work-life balance.
  • 401(k) plan with 100% company match up to 4% and immediate vesting.
  • Generous parental leave program for all parents.
  • $1,000 remote office setup stipend plus monthly internet/cell phone reimbursement.
  • Summer Fridays with half-day schedules during the summer months.
  • Commuter benefits for employees utilizing office spaces in select cities.
  • Inclusive and collaborative culture focused on innovation, experimentation, and continuous growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Job Location

United States, United States

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