Warranty Administrator and Service Customer Care Coordinator in Santa Barbara, California at CDJR of Santa Barbara

• Review warranty repair orders and supporting documentation for completeness, accuracy, and compliance with manufacturer requirements.
• Work with service advisors, technicians, and parts staff to obtain missing information and resolve claim discrepancies.
• Prepare, submit, and track manufacturer warranty claims according to dealership procedures and submission deadlines.
• Follow up on rejected, unpaid, or outstanding claims and maintain organized, audit ready warranty records.
• Use basic accounting skills to track warranty receivables, reconcile claim payments, and research payment differences with the accounting team.

• Answer service inquiries by phone, email, and other dealership communication channels.
• Schedule, confirm, and follow up on service appointments.
• Contact customers regarding appointment requests, missed appointments, and service follow up needs.
• Record customer interactions accurately and direct technical questions to the appropriate service team member.

• Answer incoming dealership calls promptly and route callers to the correct department or person.
• Welcome customers and visitors when providing front desk coverage.
• Take accurate messages and assist with light receptionist and administrative duties as needed.

• Previous dealership, service department, warranty, BDC, or customer service experience preferred.
• Strong phone skills, a professional and welcoming manner, and excellent attention to detail.
• Ability to manage competing priorities and learn dealership systems, manufacturer portals, and scheduling tools.
• Dependable follow through and ability to collaborate with service, parts, sales, and accounting teams.

Compensation & Benefits

• $22 - $26 per hour; based on candidate’s warranty and dealership experience
• Medical, dental, and vision insurance
• 401(k) and PTO
• Training and development opportunities
• Supportive team environment