Trial Experience Specialist (Inside Sales) in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Trial Experience Specialist (Inside Sales) based in United States.

This role sits at the critical intersection of sales, customer success, and product education, focused on shaping a prospect’s very first experience with a powerful SaaS platform. You will engage with new users during their trial journey, helping them understand value, overcome friction, and activate key features that lead to conversion. Acting as a trusted guide, you will deliver consultative demos, answer pre-sales questions, and proactively reach out across multiple channels to maximize engagement. The role requires a blend of sales instinct, technical fluency, and customer empathy in a fast-paced, performance-driven environment. You will collaborate closely with cross-functional teams to ensure prospects receive a seamless and compelling onboarding experience. This is a high-impact role where your ability to communicate value quickly directly influences trial-to-paid conversion and customer success.

• Identify, engage, and nurture prospective customers throughout their trial journey to drive activation and conversion.
• Conduct consultative sales conversations and product demonstrations via Zoom to showcase platform value and use cases.
• Align product solutions with customer goals, business needs, and desired outcomes to support decision-making.
• Manage inbound and outbound engagement across phone, SMS, email, and live chat to maximize trial participation.
• Educate prospects on platform capabilities, including marketing automation, CRM, funnels, and digital growth tools.
• Provide timely technical and product support during the trial period to reduce friction and improve adoption.
• Collaborate with cross-functional teams to refine engagement strategies and improve customer experience.
• Maintain accurate tracking of prospect interactions and pipeline activity within CRM systems.
• Apply judgment to tailor outreach strategies and improve conversion outcomes through continuous optimization.

• 0–2 years of experience in sales, customer service, SDR, or a related client-facing role (SaaS experience strongly preferred).
• Strong communication and presentation skills, with the ability to simplify technical concepts for non-technical users.
• Familiarity with SaaS tools such as CRM platforms, marketing automation, funnels, and social media tools is a plus.
• Ability to conduct product demos and engage confidently with prospects across multiple channels.
• Strong organizational and time management skills, with the ability to handle multiple prospects simultaneously.
• High learning agility and ability to quickly understand complex software platforms.
• Self-motivated, proactive, and comfortable working in a performance-driven, fast-paced environment.
• Critical thinking and problem-solving skills with a focus on customer outcomes and conversion impact.
• Experience with tools such as Google Suite, Zoom, Slack, and social media platforms is preferred.

• Competitive annual salary range of $44,000 – $58,500
• Performance-driven environment with clear impact on conversion and growth outcomes
• Remote-first work flexibility within the United States
• Opportunity to work at the forefront of SaaS customer acquisition and trial optimization
• Hands-on experience with modern CRM, marketing, and sales enablement tools
• Strong cross-functional collaboration with sales, product, and customer success teams
• Career growth opportunities within a fast-scaling, high-performance organization
• Exposure to end-to-end SaaS customer lifecycle, from trial to paid conversion