Specialist, Technology Systems and Security in Honolulu, Hawaii at Zippy's

POSITION TITLE:

Specialist, Technology Systems & Security

REPORTS TO:

Supervisor, Technology Systems & Security

DIRECT REPORTS:

None

STATUS:

Exempt

DATE:

March 2026

LOCATION:

Information Technology

POSITION SUMMARY:

The Technology Systems & Security Specialist is responsible for planning, implementing, securing, and managing the organization’s information systems, cloud platforms, and network infrastructure. This role expands beyond traditional security monitoring to include day-to-day administration of enterprise systems, cloud services, and security platforms, ensuring confidentiality, integrity, availability, and operational reliability across the technology environment.

The position serves as a key technical resource supporting cybersecurity, systems engineering, and platform operations in alignment with organizational business objectives and IT strategic priorities.

ESSENTIAL FUNCTIONS:

Security Operations & Risk Management

• Stay current with the evolving cybersecurity threat landscape, vulnerabilities, and mitigation strategies.
• Monitor, analyze, and respond to suspicious network, system, and application activity.
• Monitor and restrict access to sensitive, confidential, or regulated data across on-premises and cloud environments.
• Investigate security incidents, document findings, implement response actions, and generate reports for IT leadership and key stakeholders.
• Implement and maintain security controls such as encryption, firewalls, endpoint protection, identity controls, and secure authentication mechanisms.
• Routinely identify, test, deploy, and verify security patches across systems, applications, and infrastructure.

Systems Administration

• Administer, monitor, and support enterprise network infrastructure, including Meraki firewalls, switches, wireless access points, and network policies.
• Manage and maintain the Verkada platform, including cameras, access control, alarms, and associated security configurations.
• Administer Microsoft 365 services, including but not limited to:
• Microsoft Defender (Endpoint, Identity, Office 365)
• Exchange Online
• SharePoint Online
• Microsoft Purview (Data Loss Prevention, Information Protection, eDiscovery)

• Support identity and access management, including Azure AD / Entra ID, role-based access controls, conditional access, and MFA policies.
• Manage and support cloud services in Microsoft Azure, Google Workspace, and Amazon Web Services, including security configuration, resource monitoring, access controls, and cost-awareness best practices.
• Maintain system availability, performance, and reliability through proactive monitoring, troubleshooting, and remediation.

Compliance, Documentation & Process Improvement

• Assist with security and compliance initiatives (e.g., PCI DSS) by implementing and maintaining required technical safeguards.
• Document system configurations, security controls, operational procedures, and user guides.
• Continually improve IT processes and procedures; ensure standard operating procedures are consistently followed and kept current.
• Provide security awareness guidance and technical training to users and IT staff as needed.

Project & Collaboration

• Participate in the analysis, design, testing, implementation, and maintenance of security and systems solutions based on business requirements.
• Demonstrate strong project planning and execution skills to meet timelines, quality standards, and organizational priorities.
• Collaborate with other IT staff, vendors, and business stakeholders to support enterprise technology initiatives.
• Perform other related duties as assigned.

WORKING CONDITIONS:

• Approximately 90% sitting and 10% standing/walking.
• Direct interaction with administrative staff, management, and technical teams.
• Requires professionalism, adaptability, and the ability to work in a dynamic environment.
• Excellent written and verbal communication skills required for technical documentation and cross-functional collaboration.
• Works independently with minimal supervision; requires high levels of analytical and problem-solving ability.
  

QUALIFICATIONS:

1. Scheduling

• Typically, Monday – Friday, 8:00am – 5:00pm
• May require working outside of normal hours including weekends and holidays.

2. Pre-Employment Requirements:

• Must pass pre-employment drug screening.

3. Education & Certifications:

• 4 - Year College Degree
• IT Certifications in appropriate discipline preferred
• Willing to substitute relevant work experience in lieu of the above education and certification requirement

4. Knowledge & Experience:

• Strong analytical, problem-solving, and critical-thinking skills.
• Knowledge of system, application, and cloud security threats and vulnerabilities.
• Experience with network hardware including firewalls, routers, switches, and wireless technologies.
• Understanding of LAN/WAN architectures and TCP/IP networking.
• Working knowledge of virtualization and cloud computing platforms.
• Proficiency with Microsoft Office applications, particularly Word and Excel.
• Familiarity with PCI compliance preferred.
  

5. Desired Skills:

• Ability to quickly gain proficiency with a broad range of security and systems platforms.
• Strong communication skills for explaining complex technical concepts to varied audiences.
• Excellent organizational, planning, and time management skills.
• Self-motivated learner with a strong sense of ownership and accountability.
• Strong interpersonal and collaboration skills.