Community Standards & Inspection Services (CSIS) Team Lead in Reston, Virginia at NRP

The NRP CSIS Team Lead is a key player in the company organization responsible for providing direction, guidance, and leadership to team members of the CSIS Team and ensure that the department operates smoothly and efficiently.

To achieve this goal, the Team Lead must be intimately familiar with the NRP Mission Statement, NRP Values and Beliefs. The CSIS Team Lead is a member of the Leadership Team and will work in harmony with all. Team Leaders, Directors, the President, and Partners to execute duties and achieve company goals and objectives. The CSIS Team Leader must be engaged with all team members regularly for the purpose of evaluating performance, needed improvements, and goal setting for the team member.

Serves as a role model to all employees and provides leadership to team members to demonstrate appropriate initiative, risk, innovative thinking, accountability, and autonomy in their roles. Manages and evaluates the activities of CSIS team with coaching and mentoring strategies. Proactively evaluates and recommends new initiatives that can positively impact company and team member success. Supports and implements the goals, objectives, policies, procedures, and work standards for a functional team. This includes ensuring compliance with company policies and processes, company goals and objectives, and regulatory and statutory guidelines, rules, and standards.

TEAM SUPPORT

· Responsible for providing guidance, instruction, training, and leadership skills for the CSIS team.

· Creates a pleasant working environment that positively inspires the team.

· Quality control of services and handling escalations.

· Resale Inspections – Inspect homes when homeowners put their home up for sale. Inspect any violations of the Governing Documents and check for any unapproved modifications. Ensure resale checklists are completed for all properties.

· Annual compliance Inspections – Inspect homes for communities that have contracts or have engaged in services for any violations of the governing documents in the community.

· Schedule A for the department – Keep track of the letters, mailings, millage and time the inspections required. Each inspector should keep record for their portfolio.

· Scheduling the inspections for the year. Keeping a schedule for the inspections of the year (weather permitting). Scheduling and contract management.

· Reviewing letter templates every year to keep them up to date and current.

· ARC applications – Processing and handling of applications in the internal system (Vantaca).

· Phone calls, emails and walks in – Answering phone calls and emails from homeowners to answer any questions they may have about their property about their violations or the rules within 24 hours.

· Hearings – Help Board of Directors/Committees run hearings if the homeowners do not comply with the violations (by the end of the season).

· Coordinate with the team and assignment of portfolios for each team member.

· Upkeep of training manual/CSIS process manual for the CSIS department.

· Provide guidelines of best practices related to time management and problem-solving.

· Aids internal and external correspondence, such as proofreading emails, templates, and communications to clients for accuracy and professionalism.

· Builds a flexible, responsive, well-respected team with a high sense of urgency and passionate focus on client needs while properly managing client expectations.

· Assists in coverage during absences.

· Attend all meetings with team members.

· Performs other related duties as assigned.

HUMAN RESOURCES SUPPORT

· Leads regularly scheduled team meetings.

· Lead, Manage and Hold Accountable (LMA).

· Mentors team members and develop staff for growth opportunities.

· Identifies the obstacles to a team member’s success and assists with reducing obstacles by providing coaching, guidance, and leadership.

· Training in all areas of the department for all team members.

· Conducts regular and as-needed performance and one on one reviews.

· Coaches, trains, and implement PIPs as needed for struggling direct reports.

· Organize efficient office practices and schedules.

CORPORATE SUPPORT

· Represent NRP at industry events to support community association involvement and business development.

· Confers with Team Leader and team regarding Client retention requirements and solutions.

· Follows appropriate policies and procedures for all community management-related operational areas.

· Adheres to all company policies and procedures.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job.

· While performing the duties of this job the employee is required to stand, sit, crouch and bend.

· Use hands to handle and feel objects or equipment.

· Reach with hands and arms.

· May be required to lift to 25 pounds.

· May be exposed to extreme temperatures.

· Must be able to drive a vehicle to transport to and from work locations and maintain a valid driver’s license.