Housing Coordinator, HUD-VASH Services, Homeless Veteran Program in Toledo, Ohio at TUNNEL TO TOWERS FOUNDATION

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen

Siller who laid down his life to save others on September 11, 2001. We also honor our military

and first responders who continue to make the supreme sacrifice of life and limb for our country.

The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our

veterans.

The Foundation is looking for an experienced Housing Coordinator to play a critical role in

helping Veterans obtain and maintain safe, stable housing by ensuring housing assistance

referrals, payments, and support services are delivered accurately, efficiently, and in accordance

with program guidelines.

Duties and responsibilities

• Receive, review, and process HUD-VASH referrals and housing assistance requests.
• Manage an active caseload and ensure referrals are processed accurately and within established timelines.
• Review documentation for completeness, eligibility, and compliance with program requirements.
• Communicate regularly with VA Case Managers regarding referral status, documentation needs, approvals, denials, and housing barriers.
• Coordinate with landlords, property managers, vendors, and community partners to obtain required documentation and facilitate housing placements.
• Prepare and process approved housing assistance payments, including security deposits, rental arrears, utility assistance, moving expenses, temporary lodging, and other eligible housing-related costs.
• Track payment requests and work with internal departments to resolve payment-related issues.
• Maintain accurate case records, documentation, and referral tracking systems.
• Monitor deadlines and conduct timely follow-up on outstanding items to prevent processing delays.
• Protect confidential Veteran and financial information in accordance with organizational policies.
• Participate in quality assurance reviews, process improvement efforts, team meetings, and training activities.
• Perform other duties as assigned.

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Experience in housing services, social services, nonprofit programs, customer service, property management, case coordination, or related fields.
• Experience working with Veterans or Veteran-serving organizations preferred
• Familiarity with HUD-VASH, Housing Choice Vouchers, SSVF, affordable housing, homelessness prevention, or housing stabilization programs preferred
• Experience coordinating housing-related financial assistance preferred
• Experience working with landlords, property managers, Public Housing Authorities (PHAs), vendors, or government agencies preferred
• Strong organizational and design skills.
• Excellent communication and interpersonal abilities.
• Excellent communication skills.
• Detail oriented.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficient in Microsoft Office/ Google Suite (or equivalent) and web-based case management systems
• Pre-employment screening, including a background check, is required.

Working conditions

Special working conditions may include: a change in days worked, shift hours, and/or working

conditions (outdoors or other locations) when participating and assisting in special events needed.