Financial Assistance Administrator in Lowell, Massachusetts at Rockland Federal Credit Union
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Job Description
There's never been a more exciting time to join Rockland Federal Credit Union. We're launching a new brand with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.
For more than a century, we've believed that banking is about putting people first. Soon to be known as Arise Financial, we're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.
If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.
Why You'll Love Working Here- Certified Great Place to Work®
- Competitive pay
- Annual incentive/bonus potential
- Comprehensive benefits package including health, dental, vision, life, and AD&D
- 401(k) plan with employer match
- Hybrid work from home flexibility (min 3 days a week in office)
- Generous paid time off and holidays
- Tuition reimbursement and professional development opportunities
- Opportunities for professional growth and career development
- Meaningful work that positively impacts our members and communities
As a Financial Assistance Administrator, you will provide critical administrative and operational support to our Financial Assistance & Loss Mitigation team. In this role, you'll help ensure the accurate processing of collections, charge-offs, credit reporting disputes, repossessions, and departmental reporting while maintaining compliance with credit union policies and regulatory requirements. If you are highly organized, detail-oriented, and enjoy supporting a fast-paced operations team, this is an excellent opportunity to make a meaningful impact.
What You'll Do
- Process daily payments and negotiable instruments, ensuring timely and accurate posting.
- Manage the department's incoming and outgoing mail, including processing time-sensitive correspondence.
- Coordinate vehicle title requests, tracking, and distribution with the Collateral Specialist, including preparing shipping documentation.
- Perform weekly and monthly charge-off maintenance within the core processing system.
- Prepare monthly charge-off reports and assist with identifying accounts eligible for charge-off.
- Prepare, review, and distribute legal repossession notices in accordance with regulatory requirements and timelines.
- Investigate and respond to consumer credit reporting disputes through electronic dispute systems and written correspondence.
- Monitor shared department inboxes, triage requests, and route inquiries to the appropriate team members.
- Process skip protection and ancillary product rebate claims by reviewing eligibility, preparing documentation, coordinating with vendors and insurance carriers, and tracking claims through resolution.
- Prepare affidavits, notices, and supporting documentation for management review.
- Maintain accurate records, perform core system account maintenance, and prepare operational reports and performance metrics.
- Ensure compliance with credit union policies, record retention standards, and applicable regulations.
- Support additional departmental projects and assignments as needed.
What We're Looking For
- High school diploma or equivalent required; Associate's degree in Business, Finance, or a related field preferred.
- Two to four years of administrative experience in collections, loan servicing, financial services, or a financial institution preferred.
- Working knowledge of collections operations, repossessions, charge-offs, credit reporting disputes, and applicable regulatory requirements.
- Experience maintaining accounts, preparing reports, managing records, and processing documentation within a core processing system.
- Proficiency with Microsoft Office, including Excel, Word, and Outlook.
- Strong organizational, time management, and multitasking skills with exceptional attention to detail.
- Ability to maintain confidentiality while handling sensitive financial and member information.
- Excellent written and verbal communication skills with the ability to collaborate effectively across departments and with external partners.
- Demonstrated ability to prioritize competing responsibilities and consistently meet deadlines in a fast-paced environment.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated
against on the basis of disability.
In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $22.50 - $23.75 per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.
This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.
At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.
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