Associate Director, Commercial Engine Strategy & Data Intelligence in Morrisville, North Carolina at Foundation Medicine, Inc.

About the Job:

The Associate Director, Commercial Engine Strategy & Data Intelligence is a senior leader within the Commercial Insights & Enablement organization, responsible for operationalizing, scaling, and continuously improving FMIs commercial operating enginethe integrated workflows, data, and decision intelligence that enable consistent, highquality commercial execution.

This role serves as a strategic thought partner to Commercial, Product, and Operations leaders, ensuring that customer experience, field execution, and decisionmaking are supported by disciplined processes, trusted data, and actionable insights. The Associate Director leads teams and crossfunctional initiatives that translate commercial strategy into scalable, measurable, and insightdriven execution, while proactively identifying and resolving friction across workflows, systems, and data.

Key Responsibilities:

• Commercial Engine Strategy & Execution:
  • Translate commercial strategy into standardized, scalable workflows supporting the endtoend commercial lifecycle (targeting, engagement, conversion, retention)
  • Evaluate commercial performance and engine effectiveness using field feedback, customer signals, and performance data
  • Identify workflow and execution friction points and implement durable solutions that improve efficiency, consistency, and customer experience
• Decision Intelligence & Data Enablement:
  • Enable realtime visibility into performance, pipeline health, risks, and opportunities through integrated data and decision intelligence
  • Partner with analytics and technology teams to embed actionable decision supportincluding predictive and AIenabled insightsdirectly into commercial workflows
  • Ensure insights are operationalized through tools, dashboards, and frameworks rather than delivered as oneoff analyses
• Customer Experience & VoiceofCustomer Integration:
  • Embed structured voiceofcustomer (VOC) signals into commercial workflows with minimal friction
  • Partner with Strategic Insights & Analytics colleagues to translate VOC into prioritized initiatives that improve customer experience
  • Ensure customer needs, barriers, and feedback are consistently reflected in commercial prioritization and execution
• Workflow Integrity, Systems & Governance:
  • Act as an escalation point for workflow, system, and data integrity issues impacting commercial execution
  • Drive rootcause analysis and implement scalable fixes that improve data quality, forecasting accuracy, and trust in commercial systems (e.g., CRM)
  • Establish and enforce standards for data quality, pipeline discipline, and performance measurement
• Leadership, Collaboration & Ways of Working:
  • Lead and develop crossfunctional teams (e.g., commercial engine leads, product owners, analysts), setting clear goals and operating cadence
  • Build strong partnerships across Commercial, Marketing, Product, Operations, Finance, and Technology to ensure alignment from strategy through execution
  • Foster a culture of accountability, continuous improvement, and customercentric problem solving

Qualifications:

Basic Qualifications:

• Bachelors degree in business, life sciences, or a related discipline
• 810+ years of experience in commercial operations, business operations, insights, enablement, or related roles within diagnostics, biopharma, or healthcare

Preferred Qualifications:

• MBA or advanced degree
• Experience leading teams and complex crossfunctional initiatives
• Demonstrated ability to diagnose workflow and data integrity challenges and drive scalable solutions
• Strong experience with CRM platforms, commercial workflows, and performance measurement systems
• Familiarity with voiceofcustomer programs and customer experience measurement
• Exposure to analytics, BI tools, and AIenabled workflow automation
• Strong executivelevel communication and stakeholder management skills
• Understanding of HIPAA and the importance of patient data privacy
• Commitment to reflect FMIs values: Integrity, Courage, and Passion

The expected salary range for this position based on the primary location of Boston, MA is $182,960 - $228,700 per year. The salary range is commensurate with Foundation Medicines compensation practice and considers factors including, but not limited to, education, training, experience, external market conditions, criticality of role, and internal equity. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for Foundation Medicine's benefits.

#LI-Hybrid