Executive Director in Caring for Others - Portland, Oregon at Caring for Others

POSITION SUMMARY

The Executive Director leads the full operations of a Branch location — driving performance, growth, compliance, and an exceptional care experience for every Client and Caregiver we serve.

WHO WE ARE

• A family-owned organization with 20 years experience of raising the standards for in-home care — and we're still pushing higher.
• We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.
• See How We're Raising the Bar

ROLE RESPONSIBILITIES

What you'll own and lead as a: Executive Director -

• Lead full Branch operations — driving performance, compliance, and accountability across all staff and functions

• Coach and develop Branch staff through day-to-day leadership, feedback, and accountability conversations

• Drive growth by building relationships with Clients, families, referral partners, and the broader community

• Oversee Caregiver scheduling to ensure full Client coverage and consistent, high-quality service delivery

• Monitor performance metrics, identify opportunities, and implement improvements across the Branch

• Lead Client onboarding, service planning, and the overall care experience from start to finish

• Ensure accuracy in authorizations, billing, and shift reconciliation to support Branch financial performance

• Serve as the primary point of contact for Clients, Caregivers, and partners — ensuring timely, professional communication

ROLE QUALIFICATIONS

• Experience in home care, healthcare operations, or Branch-level management preferred

• Strong leadership and coaching skills with a track record of building accountable, high-performing teams

• Highly organized with excellent attention to detail in documentation, compliance, and recordkeeping

• Proactive communicator with strong interpersonal skills and a client-centered, service-first approach

• Results-driven and self-managed — able to handle multiple operational priorities in a fast-paced environment

• Strong financial literacy with experience in billing, authorizations, or budget management a plus

• Committed to regulatory compliance, HIPAA standards, and licensing requirements

• Experience in assisted living, in-home care, or multi-function operational leadership a strong bonus

COMPREHENSIVE WELLNESS PORTFOLIO

In your role with Caring for Others, you're responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*

• 100% Company-Paid Dental Insurance and Vision Insurance*

• 100% Company-Paid $25,000 Life Insurance Policy*

• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7

• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*

• 401(k) Retirement Program - with Employer Match*

• Professional Development – ongoing education, wraparound support, and leadership coaching

• A Next-Level, Comprehensive Training and Orientation Week

• And a supportive team to work alongside!

• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record-keeping and documentation
• Strong project management skills — strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment
• Exercises sound judgment and discretion in handling sensitive matters
• Tech-savvy and comfortable with a variety of software and devices
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
• Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI
• Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations
• Background in senior care, assisted living, skilled nursing, or in-home care

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked.