Medfinancial-EBO Financial Advocate-Knoxville Onsite Only-Close Date 12/1/2026 in Knoxville, Tennessee at Edfinancial Services LLC

Job Title: Medfinancial-EBO Financial Advocate

Location: Knoxville Onsite Only

General Purpose of Job
Provide excellent customer service to the hospitals clients and our borrowers. This person will also be performing all
servicing functions for the Medfinancial portfolio.

Duties and Responsibilities (Daily and Monthly)
• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with
customer, clients, co-workers, and management.
• Responsible for the security of workstation and work area regarding the confidentiality of the data and the
systems.
• Review Employee Handbook quarterly for changes and updates.
• Maintain good attendance and punctuality.
• Maintain acceptable / proper dress and behavior.
• Maintain positive attitude under stress.
• All employees are expected to represent the company and its interest in a positive, professional manner inside
and outside of the corporate environment.
• Work and communicate in a team environment.
• Type data into required systems with both speed and accuracy.
• Handle inbound phone calls from hospitals and patients.
• Work dialer call and / or make outbound phone calls to patients.
• Responsible for OnBase management to your assigned hospital/hospitals.
• Maintain hospital patient account loading into our servicing system.
• Make outbound phone calls to patients and handle inbound phone calls from hospitals and patients as needed.
• Complete manual tasks, in a timely manner, as assigned by team leader or supervisor.
• Maintain department standards and achieve goals.
• Provide feedback to department and company.
• Meet Medfinancial standards/expectations for call statistics, quality, and schedule adherence.
• Assist with projects as needed.
• Other duties deemed necessary.

Educational Requirements

• Associates Degree Preferred

Computer Skills

• Data Entry
• Customer Service
• Microsoft Word
• Excel
• Access

Additional Requirements: Excellent oral, grammatical, written, and multi-tasking skills.
• Customer Service experience preferred
• Prior knowledge of healthcare self-pay billing practices
• Bilingual skills desirable
• Ability to create, compose and edit written materials
• Ability to provide clear and concise directions
• Ability to communicate to various levels of participants (patients / borrowers, Information Systems, Executives,
Co-workers, etc.)
• Skilled in the use of Microsoft Office Software Products
• Proven typing skills
• Ability to adapt to situational callers and control the call cadence
• Always maintain composure during a collection call (Rise above)