Front Desk Patient Services Specialist, Carroll Cosmetic Club in Peachtree City, Georgia at Dermatology Specialists of West Georgia, P.C.

Schedule: Full-time · Monday through Friday · In person
Location: Carroll Cosmetic Club, Peachtree City studio, 112 Wilshire Village Dr, Peachtree City, GA 30269
Reports to: Director of Cosmetics

Carroll Cosmetic Club is the cosmetic studio of a physician-owned dermatology practice, with studios in Carrollton, Newnan and Peachtree City. Our expert injectors and laser team provide injectables, laser treatments, facials and medical-grade skincare under the medical direction of Sarah Wilson, MD, board-certified dermatologist. Many of our guests are Club members who see the same team visit after visit.

Our Peachtree City studio is inside Peachtree City Dermatology at Wilshire Pavilion.

You are the first person our guests see and the first voice they hear. You run the studio front desk: welcoming guests, keeping the schedule full and on time, handling payments, and making sure every guest leaves with the next visit booked.

This is an entry-level role. We will train you on our services and systems. What we look for is warmth, polish and follow-through.

• Welcome guests at check-in and check-out and keep the front of the studio calm, organized and on schedule
• Answer the studio phone and text line, book and reschedule appointments, and confirm upcoming visits
• Check guests in and out in our booking and point-of-sale system (Zenoti), collect payments for treatments, packages, memberships and retail, and rebook the next visit
• Make sure intake forms and consents are complete before each treatment
• Answer general questions about our services and the Club, and connect guests with our cosmetic consulters for a free consultation and a personalized plan
• Record every inquiry from a guest who asks about a service but is not ready to book, so our team can follow up
• Keep retail shelves stocked and the guest areas guest-ready
• Work closely with our injectors, laser team and consulters, and support teammates on busy days
• Follow HIPAA, privacy and studio protocols

Required

• High school diploma or equivalent
• A warm, polished, professional presence in person and on the phone
• Organized and detail-minded, and accurate with payments
• Able to stay calm and keep things moving on a busy day
• Reliable, punctual and eager to learn

Preferred (not required)

• Front desk or customer service experience in a med spa, salon, spa, hospitality, retail or medical office
• Experience with a booking or point-of-sale system (Zenoti a plus)
• A genuine interest in aesthetics and skincare

Cosmetic or medical experience is not required. We will train the right person.

PS1 is the entry point of our Patient Services career ladder (PS1 Entry, PS2 Experienced, PS3 Lead, PS4 Supervisor, PS5 Manager). Advancement is based on performance, accuracy, communication and leadership.

• Competitive hourly pay
• Health insurance, 401(k) and paid time off
• Bonus opportunities
• Monday through Friday schedule
• A supportive team and a clear path to grow

We are an equal opportunity employer.