Inside Sales Representative – Oil & Gas Services in Baton Rouge, Louisiana at DELTA FUEL COMPANY INC

Delta360 is seeking a highly motivated, customer-focused, and detail-oriented Inside Sales Representative to support the growth of our Oil & Gas Services business. This role serves as a critical link between customers, sales, operations, accounting, and field personnel to ensure exceptional customer service, accurate invoicing, and proactive sales support.

The successful candidate will be responsible for managing customer invoicing processes, supporting customer payment activities, coordinating customer communications, assisting with marketing and sales campaigns, and identifying opportunities to generate additional business from existing and prospective customers. This individual will play a key role in ensuring customers receive a seamless experience from job execution through invoice payment while supporting Delta360's growth objectives.

Key Responsibilities

Customer Invoicing & Account Management

• Serve as the primary administrative liaison between Delta360 and customer Accounts Payable, Procurement, Supply Chain,

and Billing departments.

• Develop and maintain a thorough understanding of each customer's invoicing requirements, approval processes, billing portals, purchase order procedures, and payment workflows.

• Establish and maintain key customer contacts responsible for invoice approval, payment processing, vendor management, and dispute resolution.

• Create and maintain customer-specific invoicing process documentation and billing guides.

• Coordinate with customer billing departments to ensure accurate and timely invoice submission.

• Oversee daily billing activities for frac customers by reviewing and verifying that Customer Service Representatives (CSRs) have accurately billed all services from the previous day.

• Verify billing accuracy for tank moves and other services billed to customers, ensuring alignment with daily tickets, field documentation, contracts, and order numbers.

• Proactively monitor invoice status and work directly with customer stakeholders to prevent delays in payment.

• Investigate and resolve invoice discrepancies, rejected invoices, payment delays, and billing disputes.

• Track outstanding receivables and assist accounting with customer payment follow-up efforts.

• Identify recurring billing challenges and recommend process improvements that improve customer satisfaction and accelerate payment cycles.

• Partner with Sales, Operations, and Accounting teams to ensure customer pricing, contracts, purchase orders, and service records are accurately reflected in invoices.

Customer Relationship Management

• Conduct weekly customer check-ins to maintain strong relationships, gather feedback, and identify opportunities for operational and billing improvements.

• Act as a trusted point of contact for customer administrative, operational, and billing-related inquiries.

• Maintain regular communication with customer representatives to strengthen partnerships and enhance customer retention.

• Support customer issue resolution by coordinating across internal departments to deliver timely solutions.

• Identify opportunities to expand service utilization and communicate potential opportunities to sales leadership.

Sales Support & Business Development

• Support outside sales personnel through customer follow-up activities, lead management, proposal support, and opportunity tracking.

• Conduct outbound customer outreach to secure repeat business and identify additional service opportunities.

• Assist in customer reactivation efforts targeting dormant or underutilized accounts.

• Support sales blitzes, call campaigns, and targeted customer outreach initiatives.

• Maintain accurate customer records, contacts, and sales activity within company systems.

• Coordinate customer meetings, presentations, and sales support activities as requested by sales leadership.

• Generate reports supporting sales performance, customer activity, and business development efforts.

• Assist with bid submissions, customer qualification documents, and vendor registration requirements.

• Support cross-selling and upselling initiatives by identifying customer needs and coordinating with sales representatives to develop opportunities.

Marketing & Customer Engagement

• Assist in the planning, execution, and tracking of Oil & Gas marketing campaigns.

• Support customer targeting initiatives by identifying key decision-makers, maintaining prospect databases, and researching target accounts.

• Coordinate email campaigns, customer communications, promotional initiatives, and industry event follow-up activities.

• Support trade show, conference, and customer appreciation event planning and execution.

• Assist in developing customer-facing materials, presentations, marketing collateral, and promotional content.

• Track campaign performance and customer engagement metrics.

• Coordinate follow-up activities resulting from marketing campaigns to convert interest into sales opportunities.

• Work closely with sales leadership to identify strategic accounts and execute targeted market penetration initiatives.

Operations & Administrative Support

• Maintain and update the frac operations calendar, including active jobs, completed projects, and scheduling changes.

• Handle travel logistics for frac operations personnel, including hotel reservations and accommodations.

• Process third-party vendor invoices related to tank moves, including creating order numbers in Ascend and coordinating purchase order requests.

• Maintain accurate inventory records by entering count sheets at the completion of each job and at month-end.

• Support special projects and operational initiatives as assigned.

Employee Onboarding & Systems Administration

• Support onboarding activities for new employees, excluding payroll setup.

• Coordinate system access, account creation, and onboarding documentation.

• Set up and maintain employee profiles in Samsara, ensuring proper assignment to managers and operating regions.

• Administer SafetyAmp, including user onboarding, training assignments, policy distribution, and compliance tracking.

• Assist management with monitoring overdue training requirements and safety compliance metrics.

• Maintain uniform account setup for new hires in WayneFR and administer uniform allocations.

Required

• 3+ years of experience in inside sales, customer service, account management, billing, operations support, or oilfield service administration.

• Strong understanding of customer invoicing processes and accounts receivable workflows.

• Exceptional communication and relationship-building skills.

• Strong organizational skills with the ability to manage multiple priorities simultaneously.

• Proficiency with Microsoft Office Suite, particularly Excel.

• Ability to work independently while collaborating effectively across departments.

Preferred

• Experience supporting oilfield services, hydraulic fracturing, logistics, trucking, or energy operations.

• Familiarity with customer billing portals, purchase order systems, and vendor management processes.

• Experience with CRM, ERP, accounting, or operational management platforms.

• Experience with Samsara, SafetyAmp, Ascend, WayneFR, or similar systems.

• Sales support, marketing coordination, or business development experience within the energy industry.

Success Factors

• Customer-first mindset with strong relationship management skills.

• Ability to identify and solve customer billing and operational issues proactively.

• Strong business acumen and attention to detail.

• Results-oriented approach focused on customer satisfaction, business growth, and operational excellence.

• Ability to coordinate effectively across customers, operations, accounting, and sales teams.

What Delta360 Offers

• Competitive compensation package

• Performance-based bonus opportunities

• Health, dental, and vision benefits

• Paid time off and company holidays

• Professional development and advancement opportunities

• Opportunity to contribute directly to the growth of a rapidly expanding oilfield services organization

Delta360 is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.