Service Technician in Fairfax, Virginia at Fairfax Water

Under supervision of the Supervisor, Service Technicians responds to customer requests for connection/disconnection of water service, leak investigation, and meter inspections. Supports Revenue Management objectives through meter replacement programs and disconnection /connection of water service due to non-payment.

• Responds to customer requests for connection or disconnection of water services due to emergencies or move in and move outs.
• Investigates all types of water leaks, including main breaks, service lateral leaks, and plumbing issues located inside customer homes.
• Investigates water pressure issues relative to service lateral leaks or faulty pressure reducing valves.
• Performs small (under 1") meter replacements scheduled by Fairfax Water's meter management program or required in response to an investigation of low water consumption.
• Responds to customer questions relating to Fairfax Water's, policies and procedures.
• Performs routine water analysis to identify chlorine and fluoride content during routine leak investigation.
• Performs routine hydrant and blow off flushing as requested by customers and/or Fairfax Water's laboratory personnel.
• Performs various specialized services assigned by the supervisor, including essential work required after normal working hours.
• Maintains close communication with the Supervisor, Service Workers when necessary to resolve sensitive customer service issues or to seek additional support in responding to service issues.
• Maintains Fairfax Water vehicles, equipment and tools to ensure they are in safe working order.
• Utilizes SAP and CCS Mobile to close work orders, research accounts and maintain records.
• Expected to work both emergency overtime and standby, if required.
• Works on larger meters 1 inch and over after hours if required( replace 1 inch meter/ replace blown gaskets on 1 ½ and over)
• Performs other duties as assigned or required.

• Graduation from high school or equivalent and a minimum of two years related experience in customer service field operations or any equivalent combination of education and experience.
• Must pass a controlled substance (drug) test for employment. This position is also subject to random testing after hire.
• General knowledge of residential and commercial plumbing systems.
• Ability to identify and use all types of small hand tools related to plumbing.
• Knowledge of Fairfax Water's meter and curb box locations preferred.
• Ability to read and interpret ADC maps and distribution systems maps.
• Strong communication skills and ability to interact courteously with the public and fellow coworkers.
• Basic computer skills and the ability to learn SAP Mobile and basic CIC0 front office processes.
• Good knowledge of Fairfax Water County's geographical area.
• Ability to work independently and exercise good judgment..
• Ability to use handheld AMR devices to acquire meter readings and data log meters.

• Ability to work in all weather conditions (Rain, Snow, Ice, Extreme Cold and Heat)
• Ability to perform heavy physical tasks and lift up to 60 lbs.
• Ability to climb ladders and work in confined spaces (Meter Vaults).
• Ability to overcome physical barriers (such as climbing through brush).