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What is the role of a Help Desk Technician at Derick Dermatology PLLC?

The Help Desk Technician position at Derick Dermatology PLLC is a Full-time or part-time position opportunity in the relevant field.

Where is this Help Desk Technician job located?

Naperville, Illinois, 60563, United States

What type of employment is offered for this Help Desk Technician role?

Full-time or part-time position

What industry does this Help Desk Technician position belong to?

This role spans multiple industries.

What is the expected salary for this Help Desk Technician job?

$65,000 – $80,000 Yearly Salary

Help Desk Technician job near me in Naperville, Illinois at Derick Dermatology PLLC

Derick Dermatology (DD) is an internationally recognized and award-winning medical practice. Founded in 2006, our world class providers offer medical, surgical, and cosmetic dermatology care in state-of-the art facilities. Join the DD Family to protect, improve, and save the lives of patients in our communities. We pride ourselves on providing the highest quality care and outstanding patient experience.

Core Values
At DD, our core values underpin our culture and guide our actions:

Servant's Heart: Find joy in serving others, ensuring our patients receive the best possible care.
Own It: Take full accountability for the care provided and actively contribute to the betterment of our practice.
Showtime: Bring enthusiasm, professionalism, and energy to every patient encounter and interaction with colleagues.
DD Family: Foster a supportive and collaborative atmosphere, working as a cohesive team to achieve our common goal of exceptional patient care.

Perks

Weekly Pay
Paid Training
Uniform Provided
Opportunities for Advancement
Employee Assistance Program (EAP)
Employee Discount on Cosmetic Services and Products

Position Purpose

The Helpdesk Technician provides front-line in-person and remote technical support to end users by diagnosing, resolving, and escalating IT issues in a timely manner. Ensures a high level of customer service while maintaining system reliability and user productivity. Contributes to continuous improvement of support processes and documentation.

Role and Responsibilities

Responds and follow up on helpdesk tickets submitted via phone, email, and walk-ups
Resolves issues directly, whether remotely or on site; escalate issues to senior technical personnel as necessary
Travels to the different offices whenever onsite presence is required
Creates and maintains documentation for daily tasks, end user instructions, recurring issues, standard procedures, and other items
Maintains hardware and software inventories
Deploys / decommissions computers, printers, scanners, phones or other hardware
Creates and manages of user accounts / groups in Active Directory, Exchange, Office 365
Creates and manages of employee badges
Assists with maintenance of VoIP phone system accounts
Administers user sessions in an Omnissa Horizon environment with Imprivata authentication methodologies
Performs other duties as assigned

Qualifications and Education Requirements

Creative problem solver who enjoys working in a dynamic and rapidly-changing work environment
Inquisitive learner who balances a strong desire to learn about new and existing technologies with completing tasks in a timely manner
Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously
Detail-oriented team player who takes ownership of tasks until completion
Great communicator with an aptitude for helping non-technical people with technical problems, with a supportive and positive attitude
Experience in troubleshooting operating systems, networked printers, and business applications
Experience with Active Directory administration
Comprehension of basic networking concepts
Experience with Windows 11 administration
Must be able to lift boxes and devices weighing up to 50lbs
Must be available occasionally after hours and on weekends in emergency situations or for scheduled maintenance operations
Must maintain a valid driver’s license

Preferred Skills

Experience in the medical industry, familiarity with HIPAA, and EMR systems
Experience administering Intune Office 365, VoIP phone systems, and Imprivata software
Experience with IT support ticketing systems
Basic familiarity with VMware software suite, Thin Client administration, and door access control systems
Desktop Support: 2+ years
Bachelor’s degree
CompTIA, Microsoft or other certifications a plus

Additional Notes

This position is a full-time hybrid position, with up to 50% travel as needed. The candidate will travel to other locations periodically, as needed. When fully integrated, the technician will also participate in the on-call schedule.

Help Desk Technician in Naperville, Illinois at Derick Dermatology PLLC

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