Customer Success Manager in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in United States.

This role offers the opportunity to manage and grow strategic customer relationships within the sports, media, and digital content ecosystem.
You will serve as the primary point of contact for a portfolio of high-value accounts, helping customers maximize product adoption and achieve measurable outcomes.
Working in a fast-moving SaaS environment, you will collaborate with sales, product, delivery, and support teams to create exceptional customer experiences.
The position combines relationship management, commercial awareness, product expertise, and operational excellence.
You will help customers navigate important business moments, improve engagement strategies, and identify opportunities for long-term growth.
This is an ideal opportunity for a customer-focused professional who enjoys ownership, collaboration, and building trusted partnerships.

As a Customer Success Manager, you will own a portfolio of customer accounts, ensuring strong relationships, successful adoption, and continued business value. You will act as a trusted advisor by understanding customer goals, identifying opportunities, and coordinating internal teams to deliver impactful outcomes.

• Manage and develop relationships with a portfolio of key North American customer accounts across sports, media, and digital industries.
• Build strong partnerships with customer stakeholders across content, marketing, digital, fan engagement, sponsorship, and athletics teams.
• Understand customer objectives, workflows, calendars, and success metrics to provide relevant guidance and recommendations.
• Lead structured customer meetings focused on outcomes, account health, adoption, and future opportunities.
• Monitor customer engagement, identify risks, and proactively address adoption challenges before they impact satisfaction.
• Help customers maximize the value of products across their digital platforms and content workflows.
• Analyze usage trends and engagement data to provide actionable recommendations and best practices.
• Identify expansion opportunities and collaborate with commercial teams to support account growth and renewal readiness.
• Maintain accurate account information, customer insights, action plans, and internal documentation.
• Coordinate with product, support, and delivery teams to ensure customer needs are addressed effectively.
• Share customer feedback internally and contribute to improving customer success processes as the organization grows.

The ideal candidate is a customer-focused professional with experience building relationships, managing accounts, and helping clients achieve value from technology solutions. You should be organized, commercially aware, and comfortable working in a dynamic environment with evolving priorities.

• Experience in Customer Success, account management, client services, partnerships, or a related customer-facing role.
• Experience working with B2B customers and managing ongoing client relationships.
• Strong communication skills with the ability to build trust with diverse stakeholders.
• Ability to understand customer goals and connect product capabilities to measurable business outcomes.
• Strong organizational skills and ability to manage multiple accounts, priorities, and deadlines.
• Comfortable working independently while collaborating with cross-functional teams.
• Commercial curiosity and ability to identify customer growth opportunities.
• Interest in sports, media, entertainment, content, digital products, or audience engagement is highly valued.
• Ability to remain calm, responsive, and solution-oriented in a fast-changing environment.
• Curiosity about technology and how AI can improve workflows and customer experiences.
• Experience with SaaS products or digital platforms is an asset.
• Availability to work reliably within the Eastern Time zone.

• Competitive compensation package aligned with experience and market expectations.
• Fully remote work environment with flexibility to work from United States.
• Opportunity to work with leading organizations across sports, media, and digital industries.
• High ownership role within a collaborative and growing team.
• Exposure to strategic customer management, SaaS growth, and commercial operations.
• Opportunity to develop valuable skills in customer success, account strategy, and technology adoption.
• Chance to contribute to the growth of an innovative platform serving global audiences.