Assistant Manager, Gordon Ramsay Steak in Richmond, British Columbia at River Rock Casino Resort
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Job Description
At Gordon Ramsay Steak, every service is a masterclass in choreography, precision, and world‑class hospitality. As Assistant Manager, you are a key architect of the guest experience — a senior leader who commands the dining room with authority, elevates the rhythm of service, and ensures the operation performs at the uncompromising standards of Chef Ramsay’s vision. This role is built for a hospitality professional who thrives in high‑pressure, high‑performance environments and brings a powerful blend of operational expertise, leadership maturity, and guest‑centric intuition. You will shape culture, strengthen team capability, drive service consistency, and uphold the integrity of a brand celebrated globally for its commitment to luxury service excellence, refined hospitality, and unforgettable dining experiences.
Key Accountabilities
- Leadership Presence — Serve as a senior FOH leader, setting the tone for professionalism, confidence, and polished service throughout the operation.
- Operational Management — Oversee daily front‑of‑house operations, ensuring seamless service flow, strategic table management, and strong coordination with the culinary team.
- Team Development — Lead, coach, and mentor FOH leaders and team members. Support performance management, skill development, and a culture of accountability and excellence.
- Guest Experience Leadership — Resolve complex guest concerns with professionalism and care, ensuring every interaction reflects the brand’s luxury standards.
- Brand Stewardship — Champion Gordon Ramsay’s brand values, reinforcing consistency, refinement, and a high‑performance service culture.
- Cross‑Functional Communication — Maintain strong communication channels between FOH and BOH, supporting accuracy, efficiency, and service precision.
- Training & Onboarding — Lead onboarding and ongoing training initiatives, ensuring team members are equipped to deliver elevated, detail‑driven hospitality.
- Compliance & Safety — Ensure adherence to licensing laws, health and safety regulations, and company policies, maintaining a safe and compliant environment.
- Service Readiness — Oversee pre‑service preparation, ensuring the dining room, host stand, and service stations are impeccably organized and ready for peak performance.
- Scheduling & Deployment — Support leadership with scheduling, staff deployment, and labor planning to meet business needs and service demands.
- Business Support — Assist with administrative responsibilities including reporting, inventory oversight, and operational planning.
- Other duties as assigned.
Education & Qualifications
- Minimum 3 years experience in a management role within a premium or fine‑dining environment.
- Must be available to work a flexible schedule including evenings, weekends, and holidays.
- Post‑secondary education in Hospitality Management an asset.
- A confident, empowering leader with the ability to inspire, motivate, and elevate a high‑performing team.
- Demonstrated ability to exceed guest expectations through polished, timely, and service‑oriented communication.
- Strong interpersonal and verbal communication skills.
- Exceptional organizational skills with the ability to plan, prioritize, and execute in a fast‑paced environment.
- Ability to remain composed under pressure while maintaining exceptional attention to detail.
- Serving It Right certification required.
- Ability to clear a criminal background check.
- Working knowledge of MS Office.
Work Environment Considerations
Standing for extended periods and supporting the operation during non‑traditional hours, including evenings, weekends, and holidays, as part of delivering exceptional guest experiences.
Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process.
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.