Service Coordinator in Traverse City, Michigan at Texas Hydraulics Inc

Service Coordinator

Why Join Oilgear

At Oilgear, we design and manufacture high-performance hydraulic systems that power some of the world’s most demanding industrial applications. Our employees play a critical role in our success, and we are committed to providing a safe, collaborative, and growth-oriented environment. At Oilgear, you’ll work with advanced technology, contribute to meaningful products, and be part of a team that values quality, accountability, and continuous improvement.

Position Overview

The Service Coordinator is responsible for managing the scheduling, dispatching, and coordination of field service technicians to support customer needs, focusing on high-quality service This role includes responsibility for coordinating service quotations, evaluating scheduling priorities, and making operational decisions that support customer responsiveness and business objectives. This role focuses on optimizing technician workloads based on skills, location, and availability to ensure maximum uptime for customers, adhering to Oilgear’s standards of efficiency.

Essential Responsibilities and Duties:

• Performs field service quoting and scheduling.
• Independently manages and adjusts field service schedules and resource allocation to support operational efficiency, customer commitments, and business priorities.
• Serves as a primary customer contact to assess service needs, communicate operational timelines, coordinate service priorities, and manage customer expectations.
• Evaluates service requirements and determines appropriate technician assignments based on technical capability, customer urgency, geographic efficiency, and operational priorities.
• Manages service documentation, including service reports, time tracking, and part delivery scheduling.
• Collaborates cross-functionally with operations, engineering, supply chain, and service teams to prioritize repairs, resolve scheduling conflicts, and support customer commitments.
• Resolve product performance issues through team-oriented problem solving and document according to the 8D process for root cause.
• Reviews and coordinates service quotations, customer communications, and operational documentation to ensure accuracy, consistency, and alignment with business standards.
• Ensures all quotations, orders, and communications are accurate and up to standards.
• Exercises independent judgment in balancing customer demands, technician utilization, operational priorities, and service response timelines
• Supports operational decision-making related to service coordination, customer support activities, and field resource planning.
• Travel to customer or other Oilgear sites when needed (Up to 10%)

Minimum Qualifications

• Previous experience in service coordination, scheduling, or logistics, particularly in a manufacturing or field service environment.
• Experience supporting scheduling decisions, or operational planning activities.
• Strong ability to manage multiple cases and shifting priorities while maintaining structure and focus
• Strong ability to prioritize tasks and manage multiple, changing priorities in a fast-paced environment.
• High School Diploma or GED

Preferred Qualifications

• Technical degree a plus
• Preference given to candidates with experience in hydraulic systems
• Understanding of hydraulic component or system design a plus

What We Offer

• Paid Time Off (PTO)
• Paid holidays
• 401(k) retirement plan with company match
• Medical, Dental, and Vision insurance
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA) options
• Employer-paid life and disability insurance
• Optional hospital, critical illness, and accident insurance
• Employee Assistance Program (EAP)
• Safety shoe reimbursement program
• Safety glasses reimbursement program
• Tuition assistance up to $5,000 per year

Equal Employment Opportunity

The Oilgear Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Employment Status Statement

Employment with The Oilgear Company is at-will. This means that either the employee or The Oilgear Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Nothing in this job description or any other Company document should be interpreted as a contract of employment, an offer of continued employment, or a guarantee of employment for any specific duration.