CUSTOMER SERVICE ASSOCIATE in CARSON CITY, Nevada at GRADE POTENTIAL, LLC

Thanks for your interest in reviewing our open position! We hope that YOU may become our next team member and help contribute to our company atmosphere & culture of ENTHUSIASM, DEDICATION, ENERGY, EFFORT, & SERVICE! We are a fast paced, high energy, and upbeat team of positive and dynamic people. We are a fully remote company, which allows us to recruit top talent from across the country.

Grade Potential is the nation’s largest provider of in-home tutoring services, with over 20 years of experience supporting tutors, students, and families nationwide. The Community Relations Manager plays a key role in ensuring high-quality service delivery across all Tutor, Student, Family, and Partner constituents. Successful candidates are highly organized, self-motivated, and able to manage multiple priorities in a fast-paced, remote environment. Performance is measured through satisfaction of our broad customer base, retention, and quality.

Grade Potential partners with families across the country to enable personalized, high-quality tutoring support. Our success is built on deep educational expertise, a strong national tutor network, and a commitment to exceptional service. We believe the right tutor can make a lasting impact on a student’s confidence and academic success. We currently serve a majority of the continental United States with our in-home tutoring services. Originally based in San Luis Obispo, CA, We are a rapidly growing and expanding company with more than 20 years’ experience bridging together students and tutors.

You're naturally a people person. You bring energy to every conversation, even your twentieth one of the day. You ask good questions, listen well, and know how to provide exceptional customer service! You understand that customer service is not a department but a philosophy that you live everyday. A background in education or financial services is a plus, but a passion for helping families is what really matters. You are able to successfully work in a rapidly changing environment and help lead that change.

This remote role requires regular use of a computer and phone for extended periods. The position operates in a multi-monitor workstation environment (typically three monitors) and involves frequent switching between systems, screens, and applications to manage client, tutor, and scheduling information in real time.

Team members must be comfortable working in a high-volume, multi-screen setting that requires sustained focus, multitasking, and the ability to quickly interpret and act on information from multiple sources while engaging with clients and tutors.

$35,000–$55,000 annually OTE. This is a full-time hourly position with monthly performance-based compensation tied to measurable production outcomes. Total earnings may vary based on individual performance and seasonal demand. Starting hourly wage is $16.00, with periodic performance reviews.

100% remote! This department operates from 6 AM - 7 PM PST Monday through Friday with rotating Saturday shifts. We're primarily hiring with the range of 9AM–7 PM PST shift, with a one hour lunch break. Overtime hours of 5-8 weekly are typically required during the peak seasons (Mid-Aug through Mid-Oct and Mid-Jan through Mid-March) and will be compensated per your state's requirements.

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