Boomtown - Fun Center Supervisor in Verdi, Nevada at Boomtown Casino

At Boomtown, taking care of our team is a MUST! We offer a very competitive benefits package including health, dental, vision, life and PTO. In addition to the “basics”, team members get 50 cents off the gallon at the Boomtown Chevron, food, beverage and retail discounts, free concert tickets, and fun FREE activities for team members and their families, just to name a few. Also, if traveling is on your list of things to do, we offer Best Western hotel discounts that can be used at all participating Best Western’s around the world!

Responsibilities:

- Supervise and manage the daily operations of the floor

- Ensure excellent customer service and guest satisfaction

- Train and mentor floor staff on company policies and procedures

- Monitor and maintain cleanliness and organization of the floor area

- Handle customer inquiries, complaints, and requests in a professional manner

- Collaborate with other departments to ensure smooth operations

- Assist with scheduling and staffing needs

- Implement and enforce safety protocols and procedures

Requirements:

- Previous experience in hospitality or related field preferred

- Experience working with children is desirable

- Ability to handle high-pressure situations with calmness and professionalism

- Excellent leadership and organizational skills

Ability to stand/walk for 8 hours

Ability to lift/push up to 50 lbs.

Desire to learn arcade operations

Must be able to work weekends

Previous supervisor experience preferred

Previous cash handling required

Guest service experience a plus