Audio Visual Sales Manager in Southlake, Texas at ON Services

About ON Services

ON Services is a national, full-service event production company specializing in AV design, lighting, scenic design, and creative solutions for corporate events, trade shows, concerts, and large-scale productions. Our company is comprised of three specialized teams — ON Site, ON Events, and ON Tour — working together to deliver seamless execution across venues, events, and tours.

About the Role

The Audio Visual Sales Manager is responsible for managing the on-site audio visual sales process within a hospitality venue environment. This role supports revenue growth and client satisfaction through lead generation, proposal creation and tracking, order confirmation, customer follow-through, and strong partnership with venue contacts, clients, and internal ON Services teams.

This position works closely with the Director of Audio Visual, National Director of Production Sales, venue partners, clients, and operational teams to ensure client needs are properly identified, quoted, confirmed, and supported through successful event execution. The Audio Visual Sales Manager plays an important role in maintaining strong customer relationships, supporting sales opportunities, and ensuring ON Services standards are represented professionally throughout the sales and event process.

Why Join ON Services

• Be part of a national live event production company supporting high-profile events and experiences.
• Work alongside experienced production, creative, and technical professionals.
• Gain exposure to a wide variety of event types, clients, and production environments.
• Join a collaborative team focused on innovation, execution, and exceptional client experiences.
• Build experience in a fast-paced industry where no two events are the same.

What We Offer

• Comprehensive medical, dental, and vision insurance options, including HSA and FSA plans.
• 401(k) retirement plan with company match.
• Company-paid life insurance and short-term disability.
• Voluntary benefits including long-term disability, accident, critical illness, and hospital indemnity coverage.
• Paid time off, including vacation and holidays.
• Employee Assistance Program, legal support, and identity protection services.

Responsibilities

• Manage the on-site audio visual sales process within a hospitality venue environment.
• Generate and follow up on sales leads to support venue revenue and client service goals.
• Create, track, and manage proposals for audio visual services.
• Confirm client orders and follow through to ensure customer satisfaction and successful event execution.
• Partner with clients, venue contacts, and internal teams to understand event needs and recommend appropriate audio visual solutions.
• Understand the customer vetting process to support proper pricing, discounting, and maximum capture rate.
• Follow company approval and compliance guidelines related to client order confirmation, payment and credit terms, and follow-up collections.
• Promote exemplary customer service to venue partners, clients, guests, and internal teams.
• Provide sales leads to ON Services as needed.
• Maintain a professional image and represent ON Services positively at all times.
• Support and maintain a safe, clean, and healthy work environment.
• Complete required daily paperwork, reporting, and ON Site training.
• Communicate effectively to support client expectations, event timelines, and operational needs.
• Assist with additional sales, client service, and venue support duties as needed.

Required Qualifications

• High school diploma or GED required.
• Minimum of five years of experience in in-house audio visual services, venue services, event production, hospitality sales, or a related field.
• Experience supporting audio visual sales, proposal creation, order confirmation, lead follow-up, or account management.
• Strong understanding of hospitality-based audio visual services, client service, and event execution.
• Ability to understand pricing, discounting, customer vetting, order confirmation, payment terms, and follow-up collection processes.
• Strong customer service skills and ability to interact professionally with clients, venue partners, guests, and internal teams.
• Strong communication, organization, and problem-solving skills.
• Strong attention to detail and ability to manage deadlines in a fast-paced environment.
• Proficiency with basic computer systems and office technology.
• Ability to communicate clearly in English, both verbally and in writing.
• Ability to operate office and audio visual equipment as needed.
• Ability to work well under deadlines and high-pressure event environments.
• Ability to work a flexible schedule based on event and business needs, including evenings, weekends, and holidays as required.

Preferred Qualifications

• Bachelor’s degree preferred.
• Background in music, recording, audio visual technology, computers, hospitality, sales, or a related technical field preferred.
• Experience working directly with hotel or facility contacts preferred.
• Experience managing client relationships, proposals, sales pipelines, and event follow-through preferred.
• Fluency in a second language is helpful.

Physical Requirements and Work Environment

• This role requires physical mobility, including sitting, standing, walking, stooping, climbing, crawling, grasping, writing, repetitive motions, bending, listening, and the ability to use applicable hearing and vision functions.
• Must have finger dexterity to operate office equipment, computers, and audio visual equipment as needed.
• Work may be performed indoors and outdoors depending on venue and event needs.
• Must be able to work effectively in a fast-paced, client-facing event environment with changing schedules, deadlines, and operational needs.

ON Services is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.