Service Coordinator in Grand Rapids, Michigan at Pipp Mobile Storage Systems Inc

We are excited to be growing our team! Pipp Mobile Storage Systems is a provider of mobile storage systems and products that maximize even the smallest of storage spaces. Our global customers are primarily retail and office based, but more recently has expanded into the vertical farming industry. As a customer-centric team, our focus is the customer and providing the best service imaginable. We offer a great benefit package that includes medical, dental, vision, short term and long term disability, tuition reimbursement and a company-matched 401K, as well as a generous PTO package.

The Service Coordinator supports the organization and Install Department through coordination of after-market service and warranty work.

Responsibilities include:

• Responds in a timely manner to service calls and service orders from outside vendors, account managers, and web-based requests, coordinating the necessary parts and services as needed.
• Sets up site surveys.
• Responds to requests for warranty work and coordinates parts and repairs associated with warranty requests.
• Maintains professionalism in all verbal and written communications.
• Maintains a high level of integrity and work ethic.

The ideal candidate will possess or demonstrate the following:

• Associate's degree or equivalent; 2 years relevant experience preferred, or equivalent experience and education.
• Proficiency in MS Office, with emphasis in Excel
• Ability to effectively handle multiple projects at the same time
• Excellent verbal and written communication skills