Senior Service Manager in Overland Park, Kansas at Mission Rock Residential LLC

Location: Vale at Overland Park - Overland Park, KS
At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home. We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. These values guide everything we do, from how we serve our residents to how we support our team members.
We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being

What You’ll DoThe Senior Service (Maintenance) Manager is responsible for performing and overseeing the day-to-day maintenance operations of multiple properties to ensure that the overall physical aspects of the properties meet the Company’s established standards and any applicable laws. This position is also responsible for quality control, purchasing and supply management, budgeting, risk management, and managing direct reports.

Your day-to-day may include:

• Manage up to 3 properties and supervise the service teams’ work assignments
• Schedule, monitor, and/or perform preventative maintenance at assigned properties
• Coordinate the day-to-day maintenance operations of the properties
• Train and coach all maintenance team members
• Perform property inspections on a regular basis to maintain cleanliness and identify possible safety concerns
• Perform and oversee maintenance functions
• Participate in diagnosing problems and repairs for the property, which may include such areas as HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structural, and appliances
• Coordinate with Property Manager to determine and implement performance actions for maintenance team members, which may include raises, promotions, discipline, terminations, etc.
• Respond to on-call services during the assigned rotation, during emergency maintenance work, or as needed due to staffing shortages
• Manage vendor selection and vendor relations to ensure quality performance
• Ensure excellent customer service to prospective and current residents and promote quality living experience for all residents

What You Bring

• High School diploma or equivalent
• EPA (Type II) and/or HVAC and CPO Certifications (pool) are preferred if such certifications are applicable to property to be maintained
• 3-5 years of previous experience in property management maintenance, other building maintenance, or related trade is required
• Proven experience with hiring, training, and managing a team
• Ability to work weekends and non-traditional holidays, as needed.
• Must have reliable transportation to work.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What We Offer

We believe in taking care of our team the way they take care of our residents. That’s why we offer:

• Bonus opportunity (position dependent)
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year
• Housing discount program*
• 401(k) retirement plan with company match
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options
• Employer-sponsored short-term and long-term disability coverage
• Company-paid life insurance
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)

*Housing discount based on availability and prior ownership group approval

The expected compensation range for this position is $36.00 – $38.00, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.
Mission Rock Residential is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
**The Application deadline is 8/30/26 if a candidate is not selected by that date later applications may be considered**