Client Service Representative in Concord, California at Ethos Veterinary Health

SAGE Veterinary Centers | Concord, CA

Compensation: $22.00–$26.00/hour, depending on experience
Shift Differential: Additional $5.50/hour for hours worked between 6:00 PM and 6:00 AM
Schedule: Sunday, Monday, Thursday, Friday | 9:30 AM–8:00 PM
Employment Type: Full-Time | Four 10-hour shifts

Do you love animals, enjoy helping people, and thrive in a fast-paced environment? SAGE Veterinary Centers in Concord is looking for a compassionate, organized, and dependable Client Service Coordinator (CSC) to join our Emergency and Specialty veterinary hospital!

As a CSC, you'll be one of the first people our clients interact with, helping pet owners navigate everything from routine specialty appointments to unexpected veterinary emergencies. Your ability to remain calm, communicate clearly, and provide reassurance can make a meaningful difference during stressful moments.

Our SAGE Concord location opened a brand-new, state-of-the-art facility in the summer of 2022! As the largest Specialty and Emergency veterinary hospital in the East Bay, our expanded facility allows us to provide advanced veterinary care to pets and families throughout the community.

Our specialty services include Emergency, Critical Care, Cardiology, Integrative Medicine, Internal Medicine, Oncology, and Surgery. With advanced surgical suites, trauma response capabilities, and critical care services, our team works collaboratively to provide exceptional patient care.

In your day-to-day, you will:

• Welcome clients and their pets, providing a compassionate and professional experience from arrival through departure.
• Answer incoming calls, respond to emails, and assist with questions about hospital services and appointments.
• Schedule specialty appointments, coordinate procedures, and maintain accurate calendars.
• Support clients navigating veterinary emergencies while remaining calm and reassuring.
• Assist with patient check-in, check-out, paperwork, and payment processing.
• Maintain accurate client and patient records while protecting confidential information.
• Communicate with veterinary technicians, doctors, and other hospital team members to ensure smooth patient flow.
• Address client concerns professionally and escalate complex situations when appropriate.
• Maintain a clean, welcoming, and organized reception area.
• Multitask effectively while balancing phones, client needs, scheduling, and administrative responsibilities.

What we're looking for:

• High school diploma or equivalent.
• At least 2 years of hospitality or customer service experience.
• Previous veterinary customer service or veterinary reception experience (2+ years highly preferred).
• Strong interpersonal skills, empathy, and compassion when working with clients and their pets.
• Ability to remain professional and composed during emotionally challenging or emergency situations.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Typing speed of at least 45 WPM and ability to use a 10-key calculator.
• Accurate data entry skills and comfort maintaining electronic medical records.
• Ability to learn and work with veterinary practice management systems such as ezyVet and Five9 phone systems.
• Dependability, adaptability, and a team-oriented attitude.

As part of Ethos Veterinary Health, we offer a comprehensive benefits package for eligible employees, including:

• Medical, dental, and vision insurance
• Disability and life insurance
• Flexible spending accounts
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Paid vacation and sick time
• Uniforms provided
• Opportunities for professional growth and career advancement

Ethos Veterinary Health, part of the NVA Group, is a network of specialty and emergency veterinary hospitals committed to advancing veterinary medicine through exceptional patient care, collaboration, education, and innovation.

If you're an experienced Customer Service Representative, Veterinary Receptionist, Client Service Representative, or Client Service Coordinator who enjoys helping people, loves animals, and wants to make a difference in veterinary medicine, we'd love to hear from you!

Join SAGE Concord and become part of a team dedicated to supporting pets and their families when they need us most.

Apply today!

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. Employment decisions are based on qualifications, competence, merit, and business need.