Airport Rental Supervisor in PROVO, Utah at Budget Car Rental

As a supervisor sales agent you are responsible for providing excellent customer service and sales to travelers by assisting them with renting vehicles as well as preparing cars for their next rental.

This role involves working in a fast-paced environment where attention to detail, problem-solving, and strong communication skills are essential.

Work rotating shifts: 9AM-5PM and 4PM-12AM.

What We Offer:

• Competitive base salary with performance-based incentives — your success directly impacts your earnings
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Career Growth Opportunities
• A high-energy, team-oriented environment
• Build your skillset.

Key Responsibilities:

• Customer Service: Greet customers warmly, answer questions, and assist with the car rental process from start to finish.
• Sales: Promote upgrades to a more premium car. Advising customers on protection product services and additional services to enhance the customer experience.
• Contracts: Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements.
• Problem Solving: Address and resolve customer inquiries, complaints, or issues efficiently and professionally.
• Vehicle Inspection: Conduct vehicle inspections before and after rentals, documenting any existing damage and ensuring vehicles are clean and ready for next customer.
• Vehicle Knowledge: Provide customers with information on vehicle options, features, and pricing.
• Upkeep: Maintain the cleanliness and organization of the rental counter and surrounding area.
• Reporting: Keep accurate records of transactions, inventory, and customer interactions.

• High school diploma or equivalent required
• Previous experience in sales, customer service, retail, hospitality, or within the car rental industry is ideal
• Must work weekends
• Ability to work independently with minimal supervision
• Excellent communication and interpersonal skills
• Ability to handle stressful situations calmly and efficiently
• Valid driver’s license with good clean driving record (no more than 2 incidents/accidents in last 3 years)
• Must be 18 years of age and legally authorized to work in the United States
• Hiring is contingent on passing a complete background check and drug screen