Technical Customer Success Manager in Switzerland at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Success Manager based in Switzerland.

As a Technical Customer Success Manager, you will play a key role in helping enterprise customers maximize the value of a leading SaaS platform across the EU region. Acting as a trusted advisor, you will guide clients through adoption, optimization, and long-term success while building strong strategic relationships with both business and technical stakeholders. This position combines customer engagement, product expertise, and commercial awareness, offering the opportunity to influence customer outcomes and drive business growth. Working in a remote-first international environment, you will collaborate closely with cross-functional teams and contribute to the continuous improvement of customer success processes and best practices. The role also includes regular travel throughout Europe to strengthen customer partnerships and support strategic initiatives.

• Manage and strengthen relationships with customers across the EU region, serving as the primary Customer Success contact throughout the customer lifecycle.
• Develop a deep understanding of each customer's business objectives, success metrics, platform usage, and adoption strategy to drive measurable outcomes.
• Build strong partnerships with stakeholders across marketing, CRM, loyalty, product, technical, digital, and executive teams.
• Develop strong expertise in the platform’s capabilities, workflows, configurations, integrations, and product updates to provide strategic guidance and best-practice recommendations.
• Lead customer meetings, Executive Business Reviews, success planning sessions, workshops, and strategic alignment discussions.
• Proactively monitor customer health, engagement, satisfaction, and platform adoption while identifying risks, blockers, and opportunities for improvement.
• Support renewal and expansion initiatives by demonstrating customer value and identifying growth opportunities.
• Collaborate closely with Product, Support, Sales, Professional Services, Marketing, and Engineering teams to ensure customer success.
• Collect and communicate customer feedback to internal stakeholders to improve products, services, and customer outcomes.
• Contribute to the enhancement of customer success methodologies, reporting, automation, health monitoring, and operational processes.
• Utilize AI-powered tools and automation solutions to improve productivity, customer communications, reporting, and internal workflows.
• Travel approximately 30–40% across the EU region for customer visits, strategic meetings, workshops, and business reviews.

• Proven experience in Customer Success, Client Success, Account Management, or a similar customer-facing role within a B2B SaaS environment.
• Strong understanding of the SaaS customer lifecycle, including onboarding, adoption, value realization, renewals, and account growth.
• Experience managing mid-market and/or enterprise customer relationships.
• Ability to quickly learn complex SaaS products and translate business goals into successful platform adoption strategies.
• Excellent communication, presentation, stakeholder management, and relationship-building skills.
• Strong problem-solving abilities, commercial awareness, and a proactive, structured approach to customer management.
• Demonstrated ability to manage multiple customer accounts while effectively prioritizing tasks and responsibilities.
• Experience using AI tools to improve workflows, reporting, documentation, automation, or customer-facing operations.
• Proven experience creating or implementing AI-enabled projects, workflows, or automations with measurable impact.
• Comfortable working in a remote, international, and fast-paced SaaS environment.
• Willingness and ability to travel regularly across Europe.
• Fluent English communication skills; additional European languages are considered an advantage.
• Must be legally authorized to work within the European Union.

Preferred Qualifications:

• Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce solutions, or digital marketing technologies.
• Knowledge of loyalty program concepts such as rewards, points, tiers, segmentation, personalization, and omnichannel engagement.
• Experience working with customers in retail, fashion, beauty, hospitality, travel, grocery, or consumer goods industries.
• Familiarity with Executive Business Reviews, customer workshops, strategic planning sessions, and customer success frameworks.
• Experience with configurable SaaS platforms, APIs, integrations, implementation projects, or technical customer environments.
• Knowledge of platforms such as Shopify, Salesforce, Oracle, Emarsys, or similar technologies.

• Competitive compensation package.
• Comprehensive health insurance coverage.
• Remote-first work environment with flexibility and autonomy.
• Flexible working hours to support work-life balance.
• International and multicultural team environment.
• Strong opportunities for career progression and professional development.
• Collaborative, fast-growing, and entrepreneurial workplace culture.
• Regular company gatherings and team events.
• Supportive team environment focused on learning, growth, and impact.
• Inclusive workplace that values diversity, innovation, and individual contributions.