Collection Specialist in Phoenix, Arizona at Chicanos Por La Causa

Do you have strong analytical skills, enjoy problem-solving, and have a passion for helping businesses navigate financial challenges? Join our team and play a key role in managing commercial loan accounts, building relationships with clients, and developing strategies that support successful loan recovery.

Chicanos Por La Causa, Inc. (CPLC) is a non-profit organization and one of the largest Hispanic Community Development Corporations in the United States. The organization began with a group of student and community activists in 1967 and was incorporated and received non-profit status in 1969. CPLC is committed to empowering individuals through health & human services, housing, education, and economic development.

As a Collection Specialist, you will be responsible for analyzing and managing delinquent and problem commercial business loan accounts while maintaining positive relationships with borrowers and clients. You will perform account and credit analysis, evaluate financial information, negotiate payment arrangements, and recommend loss mitigation strategies to maximize loan recovery.

You will manage medium- to high-risk delinquent loan portfolios, develop action plans, execute collection activities, and ensure compliance with company policies, regulatory requirements, and Fair Debt Collection Practices. This role requires strong communication, sound judgment, and the ability to balance financial recovery goals while providing professional client support.

You will also prepare collection documentation, maintain accurate reports, conduct business site visits, deliver demand letters, and collaborate with internal teams to support successful resolution strategies.

You are a detail-oriented professional who enjoys analyzing information, solving problems, and finding effective solutions. You have strong communication and negotiation skills and can confidently manage challenging conversations while maintaining professionalism and respect.

In addition, ideally you are someone who can manage multiple priorities, work independently, adapt to changing business needs, and build positive relationships with clients and internal teams.

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education/Background:

· High school diploma or GED required.

· Experience in commercial credit, collections, loan servicing, or related financial services required.

· Knowledge of Fair Debt Collection Practices and collection regulations.

· Intermediate proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Teams.

· Alternative combinations of education and directly related experience may be considered.

· This position requires driving on behalf of the company. Candidates must hold a valid driver’s license, meet the company’s motor vehicle record (MVR) standards, meet the company’s insurance eligibility, and comply with all state and federal driving requirements. Ongoing employment is contingent upon maintaining an acceptable driving record.

We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family. Check out our benefits for FULLTIME employees below:

• Generous Paid Holidays
• Paid Time Off & Paid Sick Days
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• 401(k) Retirement Plan
• Employee Recognition Program
• Tuition Reimbursement for qualifying degrees
• Health Savings Account & Flexible Spending Account
• Free Preventative Services & Wellness Rewards
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• Pet Care
• LifeMart Purchase Discounts
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection & Voluntary Benefits

Your expertise helps businesses overcome challenges. YOUR skills can make a difference! Apply TODAY and join the CPLC family!

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries willonsider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.