Information Technology Platform Administrator II in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Information Technology Platform Administrator II based in United States.

This role supports critical business operations by managing, improving, and maintaining enterprise technology platforms.
The position serves as a technical bridge between IT teams, business stakeholders, and external partners to ensure reliable solutions.
You will contribute to system configuration, troubleshooting, testing, documentation, and continuous process improvement initiatives.
The role offers the opportunity to work on complex platforms while helping enhance technology stability and user experience.
You will collaborate across multiple teams in a structured environment focused on innovation, compliance, and operational excellence.
This opportunity is ideal for an IT professional with strong analytical skills and a passion for optimizing business systems.

The Information Technology Platform Administrator II is responsible for supporting assigned platforms, improving system performance, and acting as a key technical resource for business technology initiatives. This role requires strong ownership, problem-solving abilities, and the ability to collaborate effectively with internal teams and external vendors.

• Independently perform system configuration and administration activities for assigned IT platforms.
• Support application ownership by contributing to system stability, functionality improvements, growth planning, and ongoing optimization.
• Monitor system health and assist with platform upgrades across development, testing, and production environments.
• Develop, maintain, and improve documentation related to solution delivery applications, processes, and system changes.
• Recommend and implement best practices, standard operating procedures, and process improvements.
• Partner with vendors and stakeholders to address platform support needs and technical challenges.
• Serve as a technical liaison between IT teams and business departments, ensuring alignment between technology solutions and operational requirements.
• Provide technical expertise during project requirements gathering, solution design, testing, and implementation activities.
• Coordinate testing and validation efforts for system changes and enhancements.
• Troubleshoot production issues, identify root causes, and support timely resolution of technical problems.
• Document modifications, incidents, changes, requests, and work activities to ensure consistency and transparency.
• Monitor applications and systems, track performance trends, and recommend improvements to platforms, reporting, and processes.
• Collaborate with architecture teams, other IT functions, and external partners to deliver effective solutions.
• Support scheduled reporting, maintenance activities, and operational tasks as required.

The ideal candidate is an experienced IT professional with a strong understanding of enterprise systems, technical troubleshooting, and business technology processes. The role requires excellent communication skills, the ability to manage multiple priorities, and a proactive approach to solving complex technical challenges.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience.
• At least 4 years of related IT experience supporting enterprise applications, platforms, or technology solutions.
• Intermediate understanding of IT systems, platforms, integrations, and data flows.
• Experience with technical troubleshooting, documenting issues, and supporting production or project-related environments.
• Strong written and verbal communication skills with the ability to collaborate across technical and business teams.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple projects, priorities, and deadlines simultaneously.
• Experience coordinating activities with vendors, colleagues, and cross-functional stakeholders.
• Ability to identify opportunities for process improvement and contribute to technology optimization initiatives.
• Ability to provide occasional evening, night, or weekend coverage when required.
• Healthcare and/or Medicare industry experience is preferred.
• Experience managing stakeholder communications and supporting complex business environments is preferred.

• Competitive annual salary range of $59,937.84 – $90,695.98, depending on location, experience, skills, and other job-related factors.
• Incentive plan and lifestyle benefit offerings.
• Health, dental, and vision insurance coverage.
• Voluntary insurance plans and flexible spending or health savings account options.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Paid sick leave, paid holidays, and increasing PTO accrual plan.
• Medical, parental, disability, and workers’ compensation benefits.
• Education assistance and online learning opportunities.
• Employee assistance program and financial and health wellness benefits.
• Retiree benefits and severance package.
• Casual dress environment and collaborative office setting.