Certified Medical Assistant in South Bend, Indiana at Beacon Health System

Under general supervision and according to established policies and procedures, performs various clerical and patient care related duties. Responsibilities include coordinating the clinical and administrative workflow on a daily basis, maintaining close working communications with the Clinical Specialist on duty in support of medical care, answering the telephone, scheduling appointments, and performing data entry.

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Performs routine clerical duties in accordance with established policies and procedures by:

• Receiving and greeting all patients and visitors in a professional manner and providing all reasonable assistance.
• Receiving telephone calls, taking and relaying messages accurately.
• Obtaining information from the patient to accurately complete the patient record.
• Maintaining patient files, charts, and records for the department.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Completing other job-related duties and projects as assigned.

Performs patient care duties as directed by the physician or nurse by:

• Recording medical history.
• Preparing patient for examination.
• Assisting physician, pharmacist, or nurse with clinical procedures.
• Performing routine laboratory and other tests as ordered and collecting specimens for the lab.
• Administering and recording medication and injections as ordered.
• Interpreting physician's/clinical pharmacist's instructions to patients and providing instruction to patients.
• Checking and maintaining supply of stock for department.
• Cleaning instruments and equipment.

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is required.
• Must be a minimum of 17 years of age.
• Must be Certified or Registered Medical Assistant through either (1) successful completion of a Certification Exam or (2) through successful completion of an approved two-year Medical Assistant Program and successful completion of a Certification Exam.
• Previous medical office experience
• The ability to speak and write Spanish is desired.

Knowledge & Skills

• Demonstrates knowledge of and competency in performing patient care procedures, observations, treatment and techniques utilized in department.
• Requires ability to perform venipuncture, and other clinical procedures as required by the department.
• Requires knowledge of billing and office procedures, filing, data entry, and competency with a computer, calculator, photocopier, etc.
• Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with patients, visitors and coworkers in a professional, courteous and friendly manner.
• Demonstrates analytical skills necessary to solve patient problems and interpret data.
• Promotes collaboration and innovation in the clinical services to ensure an interdisciplinary approach to improving health care delivery and the quality of patient care.

Working Conditions

• Works in a physician office environment.
• May require lifting or positioning of patients.
• Flexible hours and work schedule required.

Physical Demands

• Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs, lift at least 50 pounds, to position/lift patients of various sizes and weights, etc.) to perform the essential functions of the position.