Property Manager in Houston, Texas at Xclusive Services

About the Company

Xclusive Services shares the same values as our customers when it comes to staffing and outsourced services. Our focus on quality performance, operational excellence, and reliability has allowed us to build long-term and scalable partnerships. Operating in 19 states, our seasoned management team has a comprehensive understanding of the hospitality industry, partnering closely with local property and brand leadership to ensure a transparent and optimized approach to staffing. We actively seek Team Members who embody our corporate values of People First, Service Obsessed, Chasing Excellence, Accountability, and Integrity to further our mission to make a positive impact in the lives of the individuals we serve. Our people thrive in a respectful, inclusive environment with many opportunities for development and advancement.

Job Summary

The Property Manager is accountable for the success of all assigned customer relationships and daily operational functionality on behalf of Xclusive Services. The position requires the ability to communicate cross-functionally across Human Resources, IT, Safety and Support (Workers’ Compensation), Finance, and Compliance. The Property Manager position will report to the District Manager to offer local property support as part of the National Service Team. This position will be responsible for leading, mentoring, coaching, and holding their teams accountable to become unrivaled industry experts who deliver prompt and attentive customer service and team support.

Essential Job Functions

Account Supervision and Customer Support % of Time Spent 75%

• Provide excellent customer service and customer relationships through timely follow-up and communication to all needs
• Maintain and circulate accurate contact information for all assigned property to headquarters, sales, and service regional leaders
• Responsible for acquiring and sharing competitive information (within assigned property or operating city)
• Establish and maintain quality relationships with key property stakeholders. Make sure we have relationships that are 3 deep and 3 wide within the property.
• All work, including scheduling, to be done at an assigned property
• Present routinely for morning check-in, meetings, walk through, GM/property leader interactions, etc.
• Own the safety of each property Team Member, and ensure safety training courses are taking place throughout property, per policy
• Own current customer retention efforts, in conjunction with Sales and Service leadership
• Create a safe, unified, and motivated team environment, lead through excellent service practices, growth and development for all employees
• Always ensure full and timely delivery of weekly payroll and expenses
• Complete all required Safety and Support training courses with urgent response to all reported and known incidents per operating policy and procedure
• Uncover upsell opportunities and distribute to the District Manager (identify expansion potential within existing accounts)
• Assist in creating customer engagement activities and events
• Work with the marketing team to develop sales campaigns for existing accounts and new targets
• Cultural leadership and participation

Recruiting % of Time Spent 25%

• Lead recruiting efforts to drive applicants to the branch (community engagement, job fairs, mass transportation arrangements for hiring/out of branch application sprints, local advertising, referrals, references, etc.)
• Place, train, and set expectations with external Team Members including background checks, compliant document reviews, and other new hire paperwork completed prior to working
• Manage the reliability of all placements (external) for customer success and referenceability
• Directly supports and contributes to the Company’s mission to make a positive impact in the lives of the individuals we serve, by modeling our company’s core values
• Comply with employment laws, regulations and guidelines as set forth by FLSA, FMLA, ADA, HIPPA, and other governing agencies.
• Promotes and adheres to all occupational safety and health standards as required by OSHA,
• company policies, and other applicable regulatory agencies to ensure a safe and compliant work environment
• Other duties to be performed, as assigned

Required Abilities, Requirements, and Qualifications

• 1+ years of experience in related field required or similar role
• Hold a valid drivers’ license and have reliable transportation to commute to job site(s)/location(s)
• Comfortable working independently in Microsoft Office (365-PC), WhatsApp, text message platforms, travel and expense software
• Must be available to work outside of business hours with constant communication to team (early/late day shifts, weekends, holidays, etc.)
• Previous experience in hotel/hospitality on-site management (customer service, staffing, or service preferred)
• Ability to travel across assigned properties frequently
• Must have superior relationship building skills
• Ability to meet firm deadlines and communicate effectively
• Adaptable to learn new software platforms and systems
• Applicants must be legally eligible to work in the United States and must not require current or future visa sponsorship
• High School diploma required
• Experience in Adobe Suite, DocuSign, and Microsoft Dynamics CRM is a plus
• Adaptable to learn new software platforms and systems
• Fluency in English required, bilingual in Spanish is a plus
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers
• Hold a valid drivers’ license and have reliable transportation to commute to job site(s)/location(s)
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers

Physical Demands

While performing the duties of this job must have the:

• Ability to lift and carry up to 50 lbs. occasionally and up to 25 lbs. frequently
• Ability to push and pull objects weighing up to 25 lbs. as needed
• Capability to reach overhead and extend arms for various tasks
• Ability to bend, squat, and kneel required
• Ability to operate tools, equipment, or machinery requiring fine motor skills
• Ability to stand and walk for extended periods, up to 8 hours
• Ability to work extended hours including nights and weekends
• Work may be performed indoors and outdoors in various weather conditions, including heat, cold, rain, and wind
• Reasonable accommodation may be made to enable individuals with disabilities or other qualifying reasons to perform the essential functions of this position

Benefits

• Healthcare: Medical, Dental, Vision, Voluntary Life, Group Life, Voluntary AD&D, Short and Long-term Disability, Accident, Critical Illness, Hospital Indemnity insurance (effective the first day of the month following start date)
• Paid Sick Time
• Paid Holidays
• Paid Personal Time Off

An Equal Opportunity Employer

Xclusive Services is committed to a diverse and inclusive workforce and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, family planning, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.