IT Support III in Sparks or Las Vegas, Nevada at Truckee Gaming, LLC

Job Summary:

Lead senior technical staff in the installation, configuration, support of network servers, and other associated equipment. Included are multiple on-line network systems, auxiliary consoles and peripheral equipment on electronic computer systems. Provide guidance for support to the phone system, computing infrastructure, and switch configuration, along with all application-based software and setups. Leads troubleshooting and initiates repairs for all hardware, software, and telephony devices. Be able to work independent with less detailed supervision. Provide direction and training to Level 1 and Level 2 technicians. Provide 24 hour per day on-call support while on scheduled on-call rotation.

Essential Duties and Responsibilities include the following (Other duties may be assigned).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage Help Desk phone and email support, answer questions and offer assistance to provide user satisfaction.
• Process and review all IT Requests for new users including workstations, printers, phones, and other peripheral equipment, loading all necessary software.
• Proficiency in structured cabling standards
• Performs back-up, recovery and systems monitoring.
• Monitors and works all tickets in the incident tracking system.
• Assists customers and resolves problems with computer hardware and software.
• Maintain, research, create, review, and update documentation.
• Will be lead Support Technician on Operations projects assigned by IT management.
• Will be expected to lead project calls and update management on weekly status updates.
• Point of contact from company to vendor on assigned projects.
• Will be responsible for auditing user accounts to ensure removal according to internal control procedures.
• Create and terminate user’s accounts from start to finish in all business applications.
• Setup, maintain, and change phones in phone system, ACD, and voicemail.
• Setup and maintain user software applications.
• Ensure documentation is kept up to date for all applications used.
• Provide supervisory oversight, provide direction, and training to Level 1 and Level 2 technicians.

Competencies:

• Windows operating systems
• PC hardware architecture
• Intermediate Networking Skills
• Advanced knowledge of Microsoft Office, server virtualization, point-of-sale systems, and Casino Management Systems (i.e., Oasis, VMWare, etc.)
• IP telephony
• SQL Server
• Backup and recovery systems
• Office365 and Entra environments (Sharepoint, OneDrive)

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Excellent oral and written communication skills are required.
2. Ability to read, write and speak English at a level necessary for satisfactory job performance.
3. Ability to establish and maintain effective, cooperative working relationships.
4. Ability to work effectively with minimal supervision.
5. Must be able to manage several different tasks at once.
6. Knowledge of telecommunications.
7. Knowledge of networking.
8. Demonstrate aptitude for continuous learning and innovative thinking.
9. Must have flexible availability.

Work Environment:

This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Lift, move, carry materials and supplies weighing a maximum of 50 lbs. on an intermittent basis. Grasp, bend, stoop, reach, kneel, climb a ladder, walk/stand/sit for duration of shift. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work:

This is a full-time position and regularly requires long hours and frequent weekend and holiday work. May be required to work irregular hours including Day, Swing, Grave shifts, and shifts more than 10 hours. Weekend and holiday hours may be required. Will be on an on-call rotation.

Travel:

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. The company is multi-property, and the employee must be willing and able to travel to all properties daily.