Property Manager in Truckee, California at Avari Management
Job Description
Job Title: Property Manager
Location: Truckee, CA
Compensation: $72,000-$74,000
Work Type: Full-Time
Shift: Short-term vacation rental industry; schedules vary; availability to work weekdays, weekends, occasional long hours, and holidays as needed.
Avari was built to raise the standard of vacation rental management, and we're looking for people who want to help build what's next. Join a growing organization where your ideas matter; your work has an impact, and you could grow alongside the business. Avari Management manages 5,400 properties across 24 markets throughout the East and West Coast. The company is a year into standing itself up after carving out from a national operator. The Property Manager owns the end-to-end homeowner experience for their assigned portfolio. This role serves as the single point of accountability for property performance, homeowner satisfaction, and operational execution.
CORE RESPONSIBILITIES:
1. Homeowner Relationship Management
Primary Point of Contact & Trusted Advisor
- Serve as the dedicated single point of contact for all homeowner inquiries, concerns, and requestsBuild trusted, long-term relationships rooted in transparency, follow-through, and credibilityProactively anticipate risks related to performance, condition, or satisfaction and address them before escalationConduct regular proactive check-ins with homeownersDeliver difficult conversations (maintenance issues, damages, policy changes) with clarity, empathy, and solutions
Consultation & Guidance
- Confidently discuss property performance, revenue drivers, and market dynamicsGuide homeowners on pricing strategy, marketing optimization, and improvement investmentsClearly explain trade-offs, constraints, and decisionsMaintain detailed homeowner history, preferences, and risk indicators in CRM
Retention & Growth
- Identify at-risk homeowners and execute retention plansServe as the homeowner advocate in internal discussions and decision-making
2. Portfolio Operations Management
Property Oversight
- Own day-to-day operational performance for a portfolio averaging 40-80 units (market dependent)Ensure properties meet brand, cleanliness, maintenance, and readiness standardsConduct and review inspections; address recurring issues through permanent solutionsMonitor property condition trends and recommend preventative maintenance
Operational Decision-Making
- Coordinate with POD and/or third parties to resolve issues efficientlyOwn work order outcomes, not just submission or trackingMake day-to-day decisions independentlyMonitor and actively manage operational cost per property
Inspection Strategy & Scheduling Authority
- Ensure each property is physically or virtually inspected on a regular, proactive cadenceDocument inspection findings, trends, and follow-up actions clearlyEscalate systemic issues for process improvementOwn inspection strategy and cadence for the assigned portfolioIndependently schedule and prioritize inspections based on:Owner arrivals and owner usageVIP and high-risk guest arrivalsRecent maintenance issues or guest feedbackProperty complexity, size, and conditionTime elapsed since last physical walkthrough
Quality & Compliance
- Review guest feedback and address property-specific issues at the root causeEnsure compliance with local regulations, HOA requirements, and brand standards
3. Departmental Partnership & Accountability
Cross-Functional Ownership
- Partner with Revenue, Marketing, Finance, Onboarding, Compliance, and Maintenance teams to deliver outcomes
- Translate internal recommendations into clear homeowner actions and decisions
Execution & Follow-Through
- Submit requests following established protocolsTrack open items through resolutionProvide feedback to teams on process gaps and improvement opportunities
4. Revenue & Performance Optimization
- Demonstrate working knowledge of revenue management principlesConfidently communicate pricing and performance decisions to homeowners
5. Onboarding & Transitions
- Lead homeowner relationship onboarding in partnership with onboarding and sales teamsSet expectations early around communication cadence, standards, and decision-makingManage property offboarding with professionalism and feedback capture
REQUIRED QUALIFICATIONS
- 3–5 years of experience in property management, hospitality, or portfolio-based client management
- Technical computer skills required on all forms of hardware – laptops, cell phones, tabletsDependable, self-motivated, and able to work independently while contributing to a collaborative team environment.Ability to be highly organized while multitaskingComfort discussing money, performance, and tradeoffs with homeownersStrong operational judgment and follow-throughHigh emotional intelligence and accountability mindsetComfortable operating in a fast-moving environment where structure is still being built
PERSONAL ATTRIBUTES
- Proactive and self-directed; takes ownership without being askedSolutions-oriented with strong follow-throughAdaptable and comfortable with ambiguityDetail-oriented while maintaining big-picture judgmentCollaborative team player with integrity and professionalismExtremely organized and able to manage multiple projects at one time
PHYSICAL REQUIREMENTS & WORK
ENVIRONMENT
- Ability to conduct property inspections requiring walking, stairs, and physical assessmentWork may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, condo buildings, laundry or storage facilities -often in varying weather conditions.Ability to adapt schedule based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. The role requires extreme schedule flexibility.
- Hybrid work environment with requirement to work in the field for property inspections.Reliable transportation required.Regular travel within the locally assigned market and/or region.Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching) and ability to lift to fifty (50) pounds without assistance.
Why Join Avari?
- Inclusive and collaborative culture One-team approach across Field and Support TeamsOpportunity to grow, learn, and make an impactCross-functional exposure across Operations, Property Management, Guest Services, Maintenance, Housekeeping, Sales, and Support Opportunity to contribute ideas and help shape processes as Avari continues to grow
Benefits Eligibility: Full-time employees regularly scheduled to work at least 30 hours per week are eligible for Avari benefit programs unless otherwise stated.
Connect & Learn About Avari: Discover our properties, destinations, and the hospitality experience we're building.
Website: Stayavari.com
Press Release: Avari Launches to Redefine What Vacation Rental Management Can Deliver
Follow us: Instagram | LinkedIn
Avari Equal Opportunity
Avari Management is an Equal Opportunity Employer committed to a diverse and inclusive workplace. All employment decisions are based on business needs, job requirements, and qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by law.
Avari Management provides reasonable accommodation for qualified individuals with disabilities in the application process. To request an accommodation, contact careers@avarimgmt.com.
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