Batch Operations Coordinator in Billerica, Massachusetts at ColdSnap

Position Summary:

The Batch Operations Coordinator is a hands-on, floor-based leader responsible for coordinating day-to-day batching operations within ColdSnap’s production facility. This role directs daily activities, supports team execution, and ensures the accurate, efficient, and compliant production of liquid mixes across our product portfolio, including ice cream, soft serve, protein shakes, smoothies, cocktails, and lattes.

This position works closely with the Production Supervisor/Manager and plays a critical role in training, troubleshooting, and driving execution on the floor. This position does not carry full supervisory authority but is essential to maintaining operational flow, food safety, and quality standards.

Principal Duties & Responsibilities:

• Coordinate and lead daily batch room operations
• Accurately weigh, measure and stage ingredients according to formulations and batch sheets
• Operate and support batching equipment, including mixing tanks, homogenizers, heat exchangers, and related systems
• Perform and/or oversee automatic CIP (Clean-in-Place) cycles and other cleaning and sanitation procedures
• Partner with production team to ensure timely supply of finished mixes to canning and packaging lines
• Maintain strict adherence to GMPs, SQF standards, food safety requirements, and sanitation protocols
• Review and verify batch records, documentation, and traceability logs for accuracy and compliance
• Ensure proper sample collection, labeling, and submission for QA/QC testing
• Troubleshoot process issues and serve as the first point of contact for on-floor problem solving
• Train and support batch room personnel on procedures, safety, and best practices
• Assist with audit preparation and maintain audit readiness at all times

Qualifications

• 3+ years of experience in food or beverage manufacturing, preferably in SQF (or equivalent GFSI) certified facilities.
• Prior experience as a lead in a batch room or similar operation, preferred
• Familiarity with batching systems, processing equipment (mixing tanks, homogenizers, heat exchangers, etc.), canning or aseptic/retort processes is a plus
• Solid understanding of GMPs, food safety standards, and sanitation requirements
• Experience with ingredient handling, allergen controls, and lot traceability
• Strong attention to detail with batching documentation and record-keeping
• Ability to read and follow formulations, SOPs, and production schedules
• Proficiency in basic computer systems (ERP and/or manufacturing execution systems (MES) experience preferred)
• Has or is willing to obtain a valid forklift certification in accordance with OSHA requirements

*Don’t have all the qualifications? We are willing to train the right person for this role*

Physical Requirements

• Ability to stand for extended periods and work in a manufacturing environment
• Ability to lift and handle raw materials (50 lb bags, 60 lb buckets, etc.)
• Comfortable working around food processing equipment, temperature variations, and wet environments
• Comfortable safely handling job-related chemicals in accordance with safety procedures and PPE requirements

Why ColdSnap

Join a fast-growing, innovative food company redefining frozen and ready-to-drink experiences. This role offers the opportunity to directly impact product quality, operational execution, and the scalability of a unique platform, while building leadership experience as a step toward future supervisory roles.